Open to opportunities

Heriberto Herrera

@heribertoherrera

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Customer-first Legal Assistant delivering clear client guidance, case support, and responsive legal service.

Nicaragua

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What I'm looking for

I’m looking for a customer-focused legal team where I can manage electronic case files, support legal inquiries and research, and provide clear, timely client updates while leveraging Salesforce/Litify.

I am a customer-first Legal Assistant who provides exceptional legal assistance, customer support, and technical guidance. At Johnson Law Group, I quickly identify and resolve issues, deliver clear solutions, maintain updated electronic case files, and serve as the primary point of contact for clients to gather necessary information and answer questions.

Previously, I built a strong foundation in customer service, appointment setting, and technical support as a Customer Service and appointment setting agent at Trisource International BPO and as a Customer Service and Tech Support Representative at Sitel Nicaragua. I bring confident communication, attention to detail, confidentiality and ethics, and hands-on proficiency with tools like Salesforce and Litify, plus email/phone/chat communication platforms.

Experience

Work history, roles, and key accomplishments

Current

Legal Assistant

Current

Johnson Law Group

Mar 2024 - Present (2 years 3 months)

Provided customer-first legal assistance by answering client questions, updating case progress, and troubleshooting issues while maintaining organized electronic case files. Served as the primary point of contact for gathering client information and supporting smooth case communication.

Legal Case Management Client Communication Customer Support Appointment Coordination

Customer Service & Appointment Setter

Trisource International BPO

Jan 2018 - Aug 2021 (3 years 7 months)

Worked as a customer service and appointment-setting agent for three years, maintaining a professional, customer-focused approach in a fast-paced BPO environment. Supported team efforts as a representative and team leader while handling inquiries and coordinating scheduled interactions.

Customer Service Appointment Setting Call Center Support Soft Sales Team Leadership Fast Paced Support

Customer Service & Tech Support Rep

Sitel Nicaragua

Jan 2015 - Jun 2018 (3 years 5 months)

Delivered customer service and performed tech support, including soft sales for US retail clients. Resolved customer issues and supported troubleshooting for an internet, TV, and phone provider, ensuring accurate, professional communication.

Tech Support Troubleshooting Customer Service Soft Sales Communication Skills Confidentiality Quality Assurance