Open to opportunities

Guillaume Labeeuw

@guillaumelabeeuw

Message

Customer Success & Growth Manager driving retention and revenue for SaaS and digital marketing clients.

Spain

Message

What I'm looking for

I seek a role where I can drive customer retention and revenue through strategic growth plans, cross-functional collaboration, and data-driven campaign optimization.

I am a Belgian Customer Success and Growth Manager based in Barcelona with 4+ years of experience delivering revenue and retention improvements across digital marketing and SaaS environments. With a Master’s in International Business Management, I combine commercial acumen, analytics collaboration, and relationship-building to design and execute strategic growth plans for international clients.

My career highlights include managing 120+ client accounts at Google, overseeing mobile gaming portfolios at Smadex, and producing end-to-end onboarding content at Blink Charging to improve client adoption. I specialize in campaign optimization, platform adoption, and cross-functional coordination to consistently meet KPIs and improve ROI.

Experience

Work history, roles, and key accomplishments

Client Growth Manager

Smadex

Jun 2024 - Jul 2025 (1 year 1 month)

Managed 10+ mobile gaming clients, driving engagement and retention through strategic growth plans and campaigns that consistently met or exceeded KPIs, improving ROI via analytics-led optimizations.

Campaign Optimization Mobile Gaming Client Management Performance Marketing ROI Analysis A B Testing Analytics Collaboration

Agency Account Strategist

Google

Nov 2022 - Jun 2024 (1 year 7 months)

Managed 120+ client accounts across European markets, optimizing Search, Display, YouTube, Discovery and retargeting campaigns to improve KPIs and platform adoption through training and strategy.

Google Ads YouTube Ads Display Advertising Campaign Strategy Client Training Performance Optimization Retargeting

Customer Success Manager

Blink Charging

Mar 2021 - Nov 2022 (1 year 8 months)

Maintained relationships with fleet and mobility clients across Europe to ensure satisfaction and long-term partnerships, led onboarding and produced a comprehensive tutorial video to improve portal adoption.

Customer Success Onboarding Client Relationship Management Tutorial Production

Marketing Communications Intern

Compass Real Estate

May 2020 - Mar 2021 (10 months)

Managed social media accounts and created marketing materials and pitch presentations that boosted engagement and supported securing new property listings.

Social Media Management Content Creation Presentation Design Pitch Support Audience Targeting

Inside Sales Intern

PTC

May 2019 - Nov 2019 (6 months)

Built and maintained direct customer relationships for PTC software solutions and supported sales activities by following up leads and coordinating client invitations to events and webcasts.

Inside Sales Lead Follow Up Customer Relationship Management CRM Event Coordination Sales Support

Administrative Intern

JTA Health

Feb 2018 - Jun 2018 (4 months)

Performed clerical duties, organized documents, maintained office files, and facilitated customer communication via phone and email to support office operations.

Administrative Support Document Management Customer Communications Phone Support Clerical