Open to opportunities

Camila Novoa

@camilanovoa

Message

Customer Success Manager driving retention and adoption for SaaS and e-commerce.

Spain

Message

What I'm looking for

I’m looking for a Customer Success role where I can drive retention and revenue through customer health, onboarding-to-adoption programs, and data-driven insights—working closely with Product and Sales to turn feedback into measurable customer value.

I’m a Customer Success Manager with 7+ years of experience in MarTech, e-commerce, and digital marketing, managing 50+ SaaS accounts across LATAM and Europe. I specialize in onboarding, customer health, lifecycle management, and renewal strategies that protect retention while expanding customer value.

At Bunker DB, I helped achieve a 95% retention rate and increased platform usage by 30% through behavior-based insights and targeted adoption initiatives. Previously, I led onboarding/activation and retention at VintenCloud (95% retention), improved e-commerce performance with 25%+ sales gains, and supported go-to-market impact by feeding market insights into product and marketing teams.

Experience

Work history, roles, and key accomplishments

Current

MarTech Customer Success Manager

Current

Bunker DB

May 2021 - Present (5 years 2 months)

Managed a 50+ account portfolio, driving retention, adoption, and long-term customer value across LATAM and Europe. Improved retention to 95% and increased platform usage by 30% through customer health management, onboarding, and renewal strategies.

Customer Retention Churn Management Account Management SaaS Martech Customer Health Customer Lifecycle Management Onboarding Product Adoption Renewal Management Data Analysis Customer Insights Cross Functional Collaboration Stakeholder Management Upsell Cross Sell

Customer Success & E-commerce Manager

VintenCloud

Feb 2020 - Jul 2021 (1 year 5 months)

Led onboarding, activation, and retention initiatives, achieving a 95% client retention rate. Improved sales by 25% via e-commerce enhancements and provided market insights to influence product and marketing work.

Customer Onboarding Activation Customer Retention & Customer Success E commerce Marketing Sales Growth Market Insights Product Feedback Social Media Content Audience Engagement Account Value

Billing, Customer Service & Marketing

Zoetis Uruguay

Jan 2015 - Mar 2020 (5 years 2 months)

Handled customer inquiries, order placement, and issue resolution to ensure client satisfaction. Managed billing using SAP and supported marketing activities including event planning and social media branded content.