Guilherme Sampaio Cafuman

I'm a dedicated and communicative professional with a strong interest in technology and customer support. My experience includes remote assistance, technical problem-solving, and utilizing online communication tools to enhance user experience. I am motivated to collaborate with international companies and grow professionally in the digital technical support field.

Currently, I work as a Freelance Technical Support Agent, where I provide customer service through chat, email, and voice. I offer basic technical support and guidance on using digital platforms, ensuring that users have a seamless experience. My commitment to excellence is reflected in my proactive approach to gathering feedback and suggesting improvements for services.

With a Technical Course in Computer Science from SENAI and certifications in Customer Service Excellence and Technical Support, I am well-equipped to handle various challenges in the tech support domain. I am eager to continue learning and exploring opportunities in AI and support automation, aiming to contribute effectively to my future employer's success.