Open to opportunities

Cassiano Fernandes

@cassianofernandes

Message

Technical support professional with excellent interpersonal skills.

Brazil

Message

What I'm looking for

I am looking for a role that offers growth opportunities in a collaborative environment.

I am a dedicated Technical Support professional with a strong commitment to providing exceptional customer service. My journey has equipped me with a diverse skill set, including proficiency in multiple languages and a solid foundation in technical skills such as HTML, CSS, and JavaScript. I thrive in dynamic environments where I can leverage my interpersonal skills to build relationships and solve problems effectively.

Currently, I work as a Technical Support Agent at Judge.me, where I manage customer inquiries in English, Spanish, Portuguese, and French. My role involves troubleshooting app functionalities, customizing solutions, and training new agents. I take pride in my ability to adapt quickly and learn new technologies, which has been instrumental in my success in this field. I am eager to continue growing and contributing to a team that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Judge.me

Sep 2023 - Present (1 year 10 months)

Provided multi-channel customer service via chat and email in multiple languages, troubleshooting app functionalities and customizing solutions with CSS, JavaScript, and Liquid within the Shopify ecosystem. Additionally, trained new agents, created tickets for advanced teams, and reported bugs.

Technical Support Customer Service CSS JavaScript Liquid Shopify Troubleshooting Bug Reporting Intercom Jira Slack

Audiovisual Producer

Freelancer

Jan 2019 - Aug 2023 (4 years 7 months)

Provided comprehensive customer service, managed video and audio recording, and performed editing for various projects. Successfully delivered audiovisual content to clients.

Customer Service Video Production Video Editing Content Creation

Teacher

CNA Language School

Jan 2018 - Dec 2019 (1 year 11 months)

Prepared and taught classes, corrected exams, and communicated with students' families. Focused on student progress and engagement.

Teaching Exam Correction Communication

Education

Degrees, certifications, and relevant coursework

Southern Lakes English College

General English, English Language

Studied General English at Southern Lakes English College in Queenstown, New Zealand. This course focused on developing comprehensive English language skills.

Lumina (UFRGS)

Spanish Reading Course, Spanish Language

Completed a Spanish Reading Course through Lumina, affiliated with UFRGS. This course enhanced reading comprehension skills in Spanish.

Alura

Online Certifications, Information Technology

Activities and societies: JavaScript, HTML & CSS, Quality Assurance, SQL with MySQL & Microsoft SQL Server 2022, Linux, Git & Github, Communication, Computer Architecture

Completed a series of online courses from Alura, covering various topics in information technology. These courses provided foundational and advanced knowledge in areas such as programming, database management, and system administration.

FreeCodeCamp

Online Certifications, Web Development

Activities and societies: Basic HTML, CSS & JavaScript, Quality Assurance

Undertook online courses from FreeCodeCamp, focusing on fundamental web development and quality assurance. These courses provided practical skills in building and testing web applications.