Open to opportunities

Roberto Flaschner

@robertoflaschner

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I solve customer issues through clear communication, technical troubleshooting, and reliable service.

Brazil

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What I'm looking for

I'm looking for a customer support role where I can help customers succeed through empathetic communication, technical troubleshooting, ticket management, and continuous learning in a remote, global SaaS team.

I've supported customers and clients across technology, hospitality, public service, and freelance work in Brazil and the United States. As a self-employed IT Technician, I diagnosed hardware and software issues, installed and configured computers, and explained solutions clearly to residential and business clients.

At Rizzu Marina Hotel and the Prefeitura Municipal de Balneário Camboriú, I handled customer and citizen inquiries, resolved concerns, maintained accurate records, and coordinated with internal teams to close cases efficiently.

I'm transitioning into SaaS customer support through focused development in Zendesk, Intercom, ticket management, SLAs, escalation procedures, knowledge base documentation, and AI-assisted support workflows. I bring fluent English and Portuguese, empathy, technical aptitude, and a customer-first approach to remote global teams.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Rizzu Marina Hotel

Nov 2024 - Sep 2025 (10 months)

Delivered excellent customer service throughout the guest experience, managed reservations, check-in/check-out, and payment processing, and resolved guest concerns promptly and professionally.

Customer Service Reservation Management Payment Processing Problem Solving