Open to opportunities

Danilo Marques

@danilomarques

Message

I resolve customer issues efficiently through bilingual support, troubleshooting, and clear communication.

Brazil

Message

What I'm looking for

I'm looking for a remote customer support role where I can use bilingual communication, troubleshooting, and case-resolution skills to deliver efficient solutions and positive customer experiences.

I've supported customers at Alier Tecnologia, resolving cases from first contact through final resolution while maintaining a positive customer experience.

I communicate professionally in English and Portuguese, listen closely to customer needs, and deliver efficient solutions through CRM tools, email, live chat, and ticketing systems such as Zendesk.

Before customer support, I maintained and troubleshot desktops and servers in a laboratory environment, diagnosing issues, replacing faulty components, and ensuring equipment was ready for delivery or internal use.

I've also built simple, functional, responsive websites independently for clients through GetNinjas, translating requirements into delivered projects in a remote environment.

Experience

Work history, roles, and key accomplishments

Freelance Web Developer

GetNinjas

Jul 2024 - May 2025 (10 months)

Developed simple websites for clients, understanding requirements, maintaining clear communication, and delivering functional and responsive sites while working independently in a remote environment.

Web Development Responsive Design Client Communication Remote Work