vinismo User

I am an IT professional with over three years of experience providing remote technical support, customer service, and issue resolution in high-demand environments, primarily as an outsourced Microsoft Specialist supporting Windows and Office 365. I am proactive, analytical, and skilled in troubleshooting, ticket resolution, account recovery, software and hardware setup, and assisting users across multiple platforms including Windows, macOS, and Linux.

I have supported large-scale operations at Teleperformance for Microsoft products and previously delivered customer support for financial services at Fidelity/FIS. I continually expand my technical knowledge through personal projects in artificial intelligence and by working with tools such as Azure, Excel, and Outlook, while bringing practical problem-solving and strong communication to end-user support roles.