At BnBerry, I restructured seven teams and reset the operating budget, cutting operating costs 30% while growing revenue 7% in my first four months as COO. I also redesigned guest and customer service, increasing reservations per property 20% and guest review scores 11%.
I built an AI support layer with Claude, OpenAI, and n8n that automated about 40% of more than 70,000 monthly customer messages, and an AI compliance check that stopped more than 700 risky messages. A self-service onboarding flow supported the addition of 1,200 properties and expansion from EMEA to global coverage.
Across B2B tech, SaaS, and marketplaces, I’ve worked with CEOs and boards on operating strategy, budgets, acquisitions, and growth. At Bloq.it, I grew revenue 190% and cut operating costs 34%; at Autodesk, I grew customer base value from $5M to $12M in six months. I’ve also been part of the executive teams of three companies that were acquired.
