Open to opportunities

Jefferson Alves

@jeffersonalves

Message

I build AI operations automations that hospitality teams adopt and run 24/7.

Portugal

Message

What I'm looking for

I’m looking to lead AI operations in hospitality and service businesses—owning end-to-end automation (integrations, SOPs, adoption) that runs 24/7, improves KPIs, and gives teams real-time operational clarity.

I’m an AI Operations Lead focused on building agentic AI automations that hospitality teams actually use in production 24/7. I identify operational inefficiencies by observing workflows and interviewing stakeholders, then translate them into scoped automation projects with measurable outcomes—without replacing the tools teams already rely on.

My edge is understanding hospitality from the frontline (delivering guest experiences and handling real-time operational issues) and from the systems layer (building the AI infrastructure for the same company). I embed automations end-to-end—integrating n8n, Claude API, Supabase, Next.js, and WhatsApp/Evolution API—while documenting every workflow with SOPs, runbooks, and training so non-technical operators can monitor, troubleshoot, and iterate independently after handoff.

Experience

Work history, roles, and key accomplishments

Current

AI Operations Lead

Current

Orkestra Systems

Sep 2025 - Present (9 months)

Designed, built, and embedded agentic AI automations into hospitality and service operations, focused on workflow identification, no-code implementation, and team adoption. Integrated tools to connect operational systems and produced SOPs, runbooks, and training for independent handoff and ongoing optimization.

Agentic AI Workflow Automation N8n Supabase Operational Runbooks Integration Engineering Change Management

AI Systems Architect

Live Portugal – Tuk Tuks

Apr 2026 - May 2026 (1 month)

Built three integrated, AI-powered systems for a Lisbon tour operator to address operational failures identified from prior frontline experience. Delivered end-to-end guest comms automation with zero manual intervention, replaced fragmented scheduling workflows, and launched a real-time operational dashboard for proactive decision-making.

AI Powered Automation N8n Supabase Next.js REST APIs Scheduling Dashboards

Tour Guide & Guest Lead

Live Portugal – Tuk Tuks

Feb 2024 - May 2026 (2 years 3 months)

Led guest experience delivery for hundreds of visitors (80–90% North American), owning quality, logistics, and real-time issue resolution from departure to return. Identified recurring communication and scheduling failures through operational observation and managed high-pressure escalations without scripts or defined escalation paths.

Operational Observation Root Cause Analysis Escalation Handling Customer Experience Operations Alojamento Local

Marketing & E-commerce Ops

Lucky Simons

Mar 2023 - Sep 2023 (6 months)

Managed end-to-end operational delivery for a brand launch, coordinating platform integrations and vendor workflows through QA to go-live. Applied early workflow automation exposure to improve reliability across marketing operations.

Vendor coordination Marketing Operations Change Management KPI Tracking

Commercial Manager

VC Trade

Feb 2021 - Sep 2022 (1 year 7 months)

Led a 15-person team at a CVM-regulated brokerage and built training frameworks and process documentation from scratch. Drove adoption of digital workflows in a traditional sales environment.

Team Leadership Brokerage Operations Process documentation Stakeholder Management KPI Tracking Cross Functional Collaboration Change Management

Managing Director - ADAR

Adar Marketing

Jun 2016 - Oct 2017 (1 year 4 months)

Built and operated a 70-person marketing agency with full ownership of commercial performance, hiring, vendor management, and cross-functional process design. Managed multiple concurrent client accounts and delivered operational execution across the organization.

Agency Operations Commercial Leadership Hiring Vendor Management Account Operations Operational Management Stakeholder Management Change Management

Sales Team Leader

BSD Corporation

Oct 2015 - Jun 2016 (8 months)

Managed sales team performance at a CFD brokerage in a first corporate leadership role. Built execution discipline through day-to-day sales operations and team performance management.

Sales Leadership Performance Management Brokerage Operations CFD Sales Team Coaching KPI Tracking Operational Management Stakeholder Management Process Improvement

Musician & Music Teacher

Independent

Jan 2003 - Jan 2015 (12 years)

Twelve years teaching and translating complex concepts into teachable, repeatable steps. Applied the same skillset to later workflow documentation, SOP design, and team onboarding.

Teaching Curriculum Design Systems Thinking Process Standardization Communication Training Delivery Change Enablement