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Nuno PedroNP
Open to opportunities

Nuno Pedro

@nunopedro

Growth-focused strategy and operations leader with extensive experience.

Portugal
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What I'm looking for

I am looking for a role that allows me to drive strategic initiatives and operations and that allows me to foster innovation in a collaborative & fun environment.

I am a growth-focused professional with extensive experience overseeing day-to-day business operations and leading transformation initiatives. My strategic vision and passion for problem-solving have been pivotal in driving results across various organizations. I thrive on the opportunity to shape strategy, foster innovation, and lead teams to new heights.

At YouTube, I directed critical transformation initiatives, improving operations and collaborating with cross-functional teams. My role involved managing OKR planning and business strategy while fostering strategic partnerships with key stakeholders. My experience at Google further honed my leadership skills, where I enhanced well-being and fostered an inclusive community, optimizing performance and rewards systems.

Experience

Work history, roles, and key accomplishments

GP
Current

Head of Customer On-boarding - AUNZ, IN & SEA

Google Asia Pacific

Apr 2020 - Present (5 years 4 months)

Served as the Global People Excellence leader, enhancing well-being and fostering an inclusive community. Supervised a 12-person sales team across three distinct sub-regions (AUNZ, IN, and SEA) with a primary objective of facilitating the seamless on-boarding of newly acquired AdWords customers.

GP

Head of APAC Customer Care for Search Vertical

Google Asia Pacific

Apr 2019 - Apr 2020 (1 year)

Managed a regionally distributed team of Search product specialists & 2 managers in APAC, acting as second-level reactive troubleshooting support for Google advertisers. Drove operational efficiencies at a global level with process improvements on workflow hygiene, resolution times, and TVC performance.

GP

Head of SEA Customer Care

Google Asia Pacific

Jan 2017 - Dec 2019 (2 years 11 months)

Steered the transition to a vendor-first approach and helped kick off a top-tier support model. Played a pivotal role in the introduction of direct customer support for the Large customer segment across seven markets in Southeast Asia.

GI

Head of SMB Partnership Sales

Google Ireland

Jan 2013 - Dec 2017 (4 years 11 months)

Spearheaded EMEA-wide App Hub initiative, driving development of OneGoogle service package for top developers. Managed a 13-person team, ensuring global alignment and guiding an agile, opportunity-driven sales approach.

GI

Head of Business Insights for Partnership Sales

Google Ireland

Jan 2011 - Dec 2017 (6 years 11 months)

Served as Functional Lead, driving multi-billion-dollar business across EMEA with a leadership group of 4 functional leads and a regional Director. Developed analytical excellence through the Business Insights team, fostering partnerships with global stakeholders.

PW

Financial Auditor and Systems & Process Assurance

PwC

Jan 2002 - Dec 2007 (5 years 11 months)

Conducted financial audits and assessed systems and process assurance for various clients. Ensured compliance with financial regulations and internal controls.

Education

Degrees, certifications, and relevant coursework

Duke Corporate Education logoDE

Duke Corporate Education

Executive Education, Business

2013 - 2014

Participated in the Google Business Academy executive education program. This course focused on advanced business strategies and leadership within the Google ecosystem.

UCD Michael Smurfit Graduate Business School logoUS

UCD Michael Smurfit Graduate Business School

Executive Education, Marketing

2010 - 2011

Completed the Google Marketing Academy executive education program. This program provided in-depth knowledge and skills in marketing strategies relevant to the digital landscape.

ISCTE, School of Technology & Architecture logoIA

ISCTE, School of Technology & Architecture

Executive Masters, Retail Management

2005 - 2006

Completed an Executive Masters in Retail Management. Focused on advanced strategies and practices within the retail sector.

ISCTE, School of Technology & Architecture logoIA

ISCTE, School of Technology & Architecture

Masters, Computer Science & Business Management

1997 - 2003

Obtained a Masters degree in Computer Science & Business Management. This program combined technical computer science knowledge with essential business management principles.

Tech stack

Software and tools used professionally

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Nuno Pedro - Head of Customer On-boarding - AUNZ, IN & SEA - Google Asia Pacific | Himalayas