I am looking for a role that allows me to drive strategic initiatives and operations and that allows me to foster innovation in a collaborative & fun environment.
Nuno Pedro
@nunopedro
Growth-focused strategy and operations leader with extensive experience.
What I'm looking for
I am a growth-focused professional with extensive experience overseeing day-to-day business operations and leading transformation initiatives. My strategic vision and passion for problem-solving have been pivotal in driving results across various organizations. I thrive on the opportunity to shape strategy, foster innovation, and lead teams to new heights.
At YouTube, I directed critical transformation initiatives, improving operations and collaborating with cross-functional teams. My role involved managing OKR planning and business strategy while fostering strategic partnerships with key stakeholders. My experience at Google further honed my leadership skills, where I enhanced well-being and fostered an inclusive community, optimizing performance and rewards systems.
Experience
Work history, roles, and key accomplishments
Head of Customer On-boarding - AUNZ, IN & SEA
Google Asia Pacific
Apr 2020 - Present (5 years 4 months)
Served as the Global People Excellence leader, enhancing well-being and fostering an inclusive community. Supervised a 12-person sales team across three distinct sub-regions (AUNZ, IN, and SEA) with a primary objective of facilitating the seamless on-boarding of newly acquired AdWords customers.
Head of Strategy & Operations
YouTube
Apr 2022 - Apr 2025 (3 years)
Directed and led critical transformation initiatives, improving operations and collaborating with cross-functional teams and executives. Fostered strategic partnerships with key stakeholders across operations, product, and engineering domains.
Head of APAC Customer Care for Search Vertical
Google Asia Pacific
Apr 2019 - Apr 2020 (1 year)
Managed a regionally distributed team of Search product specialists & 2 managers in APAC, acting as second-level reactive troubleshooting support for Google advertisers. Drove operational efficiencies at a global level with process improvements on workflow hygiene, resolution times, and TVC performance.
Head of SEA Customer Care
Google Asia Pacific
Jan 2017 - Dec 2019 (2 years 11 months)
Steered the transition to a vendor-first approach and helped kick off a top-tier support model. Played a pivotal role in the introduction of direct customer support for the Large customer segment across seven markets in Southeast Asia.
Head of SMB Partnership Sales
Google Ireland
Jan 2013 - Dec 2017 (4 years 11 months)
Spearheaded EMEA-wide App Hub initiative, driving development of OneGoogle service package for top developers. Managed a 13-person team, ensuring global alignment and guiding an agile, opportunity-driven sales approach.
Head of Business Insights for Partnership Sales
Google Ireland
Jan 2011 - Dec 2017 (6 years 11 months)
Served as Functional Lead, driving multi-billion-dollar business across EMEA with a leadership group of 4 functional leads and a regional Director. Developed analytical excellence through the Business Insights team, fostering partnerships with global stakeholders.
Product Manager - Internet Mass Business
SonaeCom
Jan 2002 - Dec 2007 (5 years 11 months)
Managed product development and strategy for Internet Mass Business. Oversaw various aspects of product lifecycle from conception to market.
Financial Auditor and Systems & Process Assurance
PwC
Jan 2002 - Dec 2007 (5 years 11 months)
Conducted financial audits and assessed systems and process assurance for various clients. Ensured compliance with financial regulations and internal controls.
Assistant Product Manager
Danone Portugal
Jan 2002 - Dec 2003 (1 year 11 months)
Assisted in product management for key brands including Danoninho and Meu Primeiro Danone. Contributed to marketing campaigns and product development initiatives.
Education
Degrees, certifications, and relevant coursework
Duke Corporate Education
Executive Education, Business
2013 - 2014
Participated in the Google Business Academy executive education program. This course focused on advanced business strategies and leadership within the Google ecosystem.
UCD Michael Smurfit Graduate Business School
Executive Education, Marketing
2010 - 2011
Completed the Google Marketing Academy executive education program. This program provided in-depth knowledge and skills in marketing strategies relevant to the digital landscape.
ISCTE, School of Technology & Architecture
Executive Masters, Retail Management
2005 - 2006
Completed an Executive Masters in Retail Management. Focused on advanced strategies and practices within the retail sector.
ISCTE, School of Technology & Architecture
Masters, Computer Science & Business Management
1997 - 2003
Obtained a Masters degree in Computer Science & Business Management. This program combined technical computer science knowledge with essential business management principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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