Mariana User

Provide accurate English–Spanish consecutive interpretation via audio and video calls for healthcare providers and patients across a range of clinical settings, maintaining strict confidentiality and HIPAA compliance.

Provided virtual customer service in English for Nordstrom's U.S. operations, managing customer chats and calls. Ensured timely, high-quality support while assisting with returns, price adjustments, and other store-related processes.

Delivered consecutive English–Spanish interpretation between patients and physicians during audio and video calls in medical settings. Completed additional training in medical terminology, including cardiology, gynecology, and obstetrics.

Taught and resolved academic inquiries in Biology, Physics, Chemistry, and Environmental Science, supporting primary, secondary, and university-level students in the United States.

Delivered consecutive English/Spanish interpretation for calls involving medical appointments and procedures, insurance, finance, and public services. Communicated sensitive information accurately while maintaining confidentiality and terminological precision.

Conducted research on tick-borne pathogens in a canine population, including DNA extraction, PCR standardization, microscopic analysis, and bacterial culture maintenance. Analyzed DNA sequencing data and co-authored a peer-reviewed article.

Diploma in Pedagogy for Non-Graduate Professionals from Politécnico de Colombia, completed in 2023.

Bachelor's degree in Biology from the University of Antioquia, completed in 2022.