Lorena Santos

Work as a consecutive interpreter in medical calls to facilitate communication between providers and patients, also interpreting for insurance and financial institutions.

Provide consecutive interpretation services for various events including business and educational conferences, immigration interviews, and guided visits.

Facilitated communication between medical providers and patients through consecutive interpretation in medical calls and other industries.

Evaluated performance of agents, followed up on customer service levels, and suggested improvements to enhance performance metrics.

Worked as a consecutive interpreter in medical calls, facilitating communication between providers and patients.

Handled shipping and delivery, managed warehouse operations, and maintained inventory records.

Developed curriculum for English language levels A1 to C1 and taught groups of up to six students per session.

Trained students to present international tests (IELTS, TOEFL, PET, MET) with high proficiency in listening, speaking, reading, and writing.

Managed bookkeeping, payroll, and prepared income tax returns for clients, ensuring accuracy and compliance.

Completed an undergraduate degree in English Language Teaching, focusing on the development of language skills and pedagogical strategies for teaching English.

Completed a TESOL specialization through Coursera, enhancing skills in teaching English to speakers of other languages.

Pursued an Accounting Major, focusing on financial principles and practices, although the program was postponed.

Completed General Education courses, providing a foundational knowledge across various subjects.

Obtained a High School Diploma, completing the necessary requirements for secondary education.

Completed High School education, focusing on a comprehensive curriculum that prepared for further education.