Guadalupe E Flores
@guadalupeeflores
Bilingual Customer Support and HR Specialist with extensive experience.
MexicoWhat I'm looking for
I am a bilingual Customer Support and HR Support Specialist with over a decade of experience in client communication, technical assistance, and remote operations. As the founder of Mystica Natura, I have built a holistic wellness brand that integrates ancestral wisdom and herbalism. My journey as an author culminated in the publication of my book, Sacred Heritage, which serves as a spiritual guide that blends ancient knowledge with cultural storytelling.
Throughout my career, I have excelled in managing customer inquiries and providing efficient service while supporting internal operations. My experience includes roles such as HR Operations Specialist, where I supported international HR processes and provided IT support to enhance workflow efficiency. I am adept at creating engaging content for social media and newsletters, ensuring that my brand resonates with a diverse audience.
Experience
Work history, roles, and key accomplishments
Remote Transcriptionist & Translator
Rev.com
Sep 2017 - Present (7 years 10 months)
Delivered accurate English-Spanish transcriptions and translations, helping clients reach diverse audiences through clear and accessible content.
Remote Transcriptionist & Translator
Rev.com
Sep 2017 - Present (7 years 10 months)
Delivered accurate English-Spanish transcriptions and translations, helping clients reach diverse audiences through clear content.
Founder & Author
Mystica Natura
Aug 2016 - Present (8 years 11 months)
Founded Mystica Natura, a holistic wellness brand, and published the book 'Sacred Heritage'. Managed customer communications, website content, and created educational materials. Focused on blending herbalism and ancestral traditions.
Founder & Author
Mystica Natura
Aug 2016 - Present (8 years 11 months)
Founded Mystica Natura, a holistic wellness brand, and authored the book 'Sacred Heritage'. Managed customer communications, website content, and created educational materials. Focused on blending herbalism and ancestral traditions.
HR Operations Specialist
Compass Expertize Labs
Aug 2022 - Dec 2022 (4 months)
Supported international HR processes including onboarding and documentation. Provided IT support and virtual training to enhance workflow efficiency for remote employees.
HR Operations Specialist
Compass Expertize Labs
Aug 2022 - Dec 2022 (4 months)
Supported international HR processes, including onboarding and documentation. Provided IT support and virtual training to enhance workflow efficiency for remote employees.
Customer Service Supervisor
ValueCom
Feb 1997 - Feb 2003 (5 years 11 months)
Supervised a team of support agents, trained new hires, and ensured quality service. Assisted customers in selecting service plans and resolving issues.
BlackBerry Specialist / Account Manager
CDW-G
Feb 2003 - Feb 2010 (7 years)
Managed support for federal agency clients using BlackBerry devices. Assisted with device setup, troubleshooting, and ensured client satisfaction.
BlackBerry Specialist / Account Manager
CDW-G
Feb 2003 - Feb 2010 (7 years)
Managed support for federal agency clients using BlackBerry devices. Assisted users with device setup and troubleshooting, ensuring timely renewals and client satisfaction.
Customer Service Supervisor
ValueCom
Feb 1997 - Feb 2003 (5 years 11 months)
Supervised a team of support agents, trained new hires, and ensured quality service. Assisted customers in selecting service plans and resolving issues.
Education
Degrees, certifications, and relevant coursework
Universidad Juárez del Estado de Durango
Associate of Arts, Arts
2016 - 2018
Mundelein High School
High School Diploma, General Education
1993 - 1997
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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