HFHosea Fernando
@hoseafernando
Detail-oriented virtual assistant and operations manager focused on accuracy and efficiency.
IndonesiaWhat I'm looking for
I am a certified Virtual Assistant and Operations Manager with hands-on experience managing hybrid operations, financial reconciliation, invoice aging analysis, and logistics for automotive and retail clients. I combine administrative precision with multimedia and social media management skills to deliver accurate, actionable results that improve cash flow and customer experience.
I have conducted undercover retail audits for global brands, produced comprehensive reports to correct visual merchandising issues, and supported owners with full decision-making authority. I leverage tools like Canva, Notion, Trello, and Google Workspace, and I communicate proactively in English and Indonesian to support international clients.
Experience
Work history, roles, and key accomplishments
Operations Manager
Era Baru Motor
Jun 2024 - Present (1 year 8 months)
Orchestrated daily hybrid operations for an automotive spare parts business, executed financial reconciliations and invoice aging analysis with 100% data accuracy, and made strategic decisions to streamline logistics and improve cash flow.
Retail Merchandising Evaluator
Confidential Private Client
Dec 2023 - Present (2 years 2 months)
Conducted undercover mystery audits at authorized resellers to evaluate visual merchandising and staff protocol adherence, and produced actionable reports that corrected non-compliant displays and improved in-store customer experience.
Fleet Administrator
PT. Dipo Internasional
Feb 2023 - Jun 2024 (1 year 4 months)
Managed fleet administration and customer service for a Mitsubishi authorized dealer, conducted operational audits and produced reports to enhance service quality and dealer compliance.
Education
Degrees, certifications, and relevant coursework
SGB VA Learning Center
Certificate, Social Media Management
Completed a Virtual Assistant course focused on social media strategy, digital productivity tools, and remote work professionalism.
SMK Unggul Sakti
Vocational High School Diploma, Multimedia
Activities and societies: Consistently ranked in the Top 3 Academic Achievers; awards for academic achievement in multimedia.
Vocational high school education in Multimedia with hands-on training in graphic design, video editing, animation, and industry software.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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