Open to opportunities

Greyson Glover

@greysonglover

Message

Highly motivated sales professional with strong customer service skills.

Canada

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities in technical sales.

I am a highly motivated sales professional with a robust background in customer service and technical support. My experience spans managing high-stress customer interactions while focusing on providing effective solutions. I am proficient in SAP CRM software and have extensive experience in resolving customer issues, managing accounts, and coordinating services. My goal is to leverage my strong communication and sales skills at GAO RFID Inc. or GAO Tek Inc., particularly in RFID and IoT solutions.

Throughout my career, I have demonstrated exceptional customer engagement by effectively managing inbound and outbound communications for technical support and service coordination. My goal-oriented sales approach has allowed me to build trust with customers through effective listening and proactive solutions. I have a solid understanding of utility-based and online account management solutions, which I believe will be beneficial in technical sales roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

ASG Roadside Assistance Services

Jan 2024 - Present (1 year 6 months)

Provided emergency support by assisting customers in high-stress roadside situations, coordinating immediate assistance for issues such as vehicle breakdowns, flat tires, and lockouts to ensure swift and safe resolutions. Accurately logged service requests by documenting details of each interaction in the CRM system, ensuring precise records for efficient dispatch and follow-up, contributing to se

Customer Service CRM Problem Solving Communication Dispatching Customer Satisfaction Roadside Assistance Documentation

Customer Service Representative

Accenture

Jan 2022 - Present (3 years 6 months)

Successfully managed high-volume, high-stress customer interactions, providing support for gas utilities and online services. Expertly navigated SAP CRM to resolve complex customer account issues, track billing discrepancies, and support accurate service delivery.

CRM Customer Service Billing Account Management Technical Support Online Services Scheduling Problem Solving Customer Satisfaction Communication

Customer Service Representative

Canadian Tire Financial Services

Jan 2021 - Present (4 years 6 months)

Managed inbound inquiries, helping customers with online accounts, billing, and product inquiries. Documented interactions accurately for future reference, maintaining detailed customer profiles within CRM.

Customer Service Inbound Online Accounts Billing CRM Product Recommendations Sales Documentation Customer Satisfaction Communication

Automotive Parts Associate

Canadian Tire

Jan 2019 - Present (6 years 6 months)

Assisted customers with part selections, demonstrating product knowledge and a service-oriented mindset. Collaborated with colleagues to meet customer needs efficiently, fostering repeat business and customer loyalty.

Customer Service Product Knowledge Sales Collaboration Inventory Management Retail Operations Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Niagara College

Certificate, Electrical Techniques

2023 - 2024

Completed a program focused on electrical techniques, gaining foundational knowledge and practical skills in the field. This program provided a comprehensive understanding of electrical systems and their applications.