Looking for a job

Karla User

@karlauser5

Message

Fraud Analyst Representative at State Department FCU who saved over $1.3 million from credit and debit card fraud.

United States

Message

At State Department FCU, I’ve saved over $1.3 million from credit and debit card fraud by implementing rule strategies informed by data analytics and reporting. I also collaborate with financial institutions and internal teams on fraud trends and investigations.

Previously, as Senior Fraud Investigator at State Department FCU, I maintained a fraud prevention rate exceeding 98% across over $19 million in transactions. I also helped prevent check fraud, achieving a 93% success rate and approximately $900,000 in savings.

As Compliance Risk Coordinator, I reviewed file maintenance reports and helped increase operational efficiency by 33%. I’m a Certified Fraud Examiner, and my background also includes compliance reviews, fraud investigations, and member service support.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst Representative

Current

State Department FCU

Nov 2024 - Present (1 year 10 months)

Saves over $1.3 million from credit and debit card fraud by implementing rule strategies from data analytics and reporting. Collaborates with other financial institutions and internal departments on fraud investigations and prevention.

Data Analysis Fraud Detection Risk Mitigation Fraud Prevention Vendor Collaboration ATM Replacement Online Banking Customer Service

Senior Fraud Investigator

State Department FCU

Sep 2017 - Nov 2024 (7 years 2 months)

Maintained a fraud prevention rate exceeding 98% across over $19 million in transactions. Led training sessions, conducted surveillance reviews, and recovered over $225,000 in stolen funds.

Fraud Prevention Transaction Monitoring Data Analysis Training Surveillance Access Control Check Fraud Collection Strategies Case Reporting

Compliance Risk Coordinator

State Department FCU

Feb 2014 - Sep 2017 (3 years 7 months)

Conducted reviews of file maintenance reports, achieving a 33% increase in operational efficiency and a 0% finding rate during NCUA audits. Monitored compliance trends and supported SAR/CTR filings.

Compliance Risk Mitigation File Maintenance NCUA Verafin SAR Filings OFAC Data Analysis

Senior Member Service Support Specialist

State Department FCU

Jun 2008 - Feb 2014 (5 years 8 months)

Performed daily operational investigations and responded to over 7,000 emails with a 2% error rate. Led hotline operations and implemented process improvements that increased efficiency by 50%.

Investigation Customer Service Email Correspondence Hotline Operation Process Improvement Training Mentorship Subject Matter Expert