Cristina Lona
@cristinalona
Detail-oriented fraud investigator with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated professional with a strong work ethic, having developed my skills through diverse experiences in various corporations. My journey began in the financial services sector, where I honed my abilities in fraud investigation at Discover Financial Services. Here, I was responsible for managing complex cases, utilizing critical thinking and attention to detail to ensure accurate resolutions for our customers.
My role involved strategic problem-solving and effective communication, as I interacted with law enforcement and collaborated with multiple teams. I also gained valuable experience in customer service while working as a fraud agent at PSCU, where I managed high call volumes and ensured customer satisfaction. My background in hospitality, including positions at Starbucks and Topgolf, has further enhanced my interpersonal skills and ability to thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Suspect Fraud Investigator
Discover Financial Services
Aug 2022 - May 2023 (9 months)
Credited customer accounts and processed write-offs, handling both outbound and inbound investigation calls. Closed cases, provided customer responses, and utilized systems like Excel, Teams, and Word. Contacted law enforcement and problem-solved using factual information.
Fraud Agent
PSCU (Payments Secured Credit Union)
Mar 2021 - Nov 2021 (8 months)
Assisted customers with fraud claims, managing approximately 100 inbound calls daily. Transferred calls to appropriate departments and interacted with multiple fraud institutions. Documented data, acknowledged customer reports, and facilitated sending out new credit cards.
Barista
Starbucks
Jan 2021 - Mar 2021 (2 months)
Operated in a fast-paced environment, demonstrating strong multitasking abilities. Provided excellent hospitality and empathetic customer service. Prepared and served beverages and food items.
Server
Topgolf
Aug 2018 - Jan 2021 (2 years 5 months)
Provided hospitable service in a family-oriented environment, demonstrating strong people and communication skills. Hosted and served food and alcohol to large parties, managing guest counts and calculating totals. Maintained a respectful and safe environment while problem-solving.
Education
Degrees, certifications, and relevant coursework
Estrella Community College
Some College, Business Administration
2018 - 2020
Studied Business Administration at Estrella Community College. Completed some college coursework.
Westview high school
High School Diploma, High School
Received a High School Diploma from Westview High School. Completed standard high school curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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