Looking for a job

Greg Hunt

@greghunt

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Customer-Focused Leader | Built Teams, Programs, and Engagement Strategies That Drive Retention

United States

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What I'm looking for

I seek a role that fosters growth, values teamwork, and emphasizes customer success.

I’m a customer-focused, data-driven leader with 10+ years of experience building high-performing teams and delivering exceptional customer experiences across retail, hospitality, and HR. Now, I’m transitioning into Customer Success, where I can leverage my strengths in engagement, coaching, and operations to help clients succeed, grow, and stay loyal.

At brands like Herschel and Rhone, I led large teams, created training programs that boosted KPIs, and built customer engagement initiatives that increased sales, retention, and brand loyalty. Whether launching new locations, piloting a clienteling program, or designing community-based experiences, I’ve consistently delivered outcomes that translate directly to the CSM world: happy customers, increased revenue, and sustainable processes.

I bring the relationship management, strategic thinking, and team leadership needed to succeed in Customer Success—and I’m looking for a remote-first company where I can grow, collaborate, and make an impact.

👋 Let’s connect if you’re hiring CSMs or if you’ve made a similar transition—I’d love to learn from your journey!

Experience

Work history, roles, and key accomplishments

Store Manager & Customer Engagement

Herschel Supply Co.

Jun 2023 - Oct 2024 (1 year 4 months)

Led high-performing teams to achieve record sales and profitability. Implemented effective hiring and onboarding processes, developed community outreach programs, and managed inventory for optimal performance. Fostered brand loyalty and engagement through exceptional customer service and strategic initiatives.

Team Building Customer Service Community Building Sales Growth Inventory Management Coaching Change Management Data Driven Decision Making

Multi-unit Mgr & Customer Success Lead

Rhone Apparel, Inc.

Sep 2018 - May 2023 (4 years 8 months)

Managed multiple store openings and operations in premium retail locations. Achieved significant sales growth and improved customer service standards. Empowered team leaders and developed strategies for exceeding sales and profitability goals.

Sales Strategy Customer Service New Store Openings KPI Analysis Inventory Management Coaching Change Management

Hospitality Supervisor

Owl Bar & Restaurant, Sundance Mountain Resort

Jul 2014 - Aug 2018 (4 years 1 month)

Supervised a high-volume bar and restaurant, achieving consistent growth and catering to a diverse clientele. Managed staff and operations to ensure exceptional service and customer satisfaction.

Customer Service Operations Management Growth Strategy Inventory Management Event Coordination Team Leadership

Director of Legal & Human Resources

Haloprime, Inc.

Jan 2007 - Oct 2013 (6 years 9 months)

Provided legal counsel and HR guidance during rapid company expansion. Managed labor relations and compliance for a diverse workforce, ensuring effective governance and risk management.

Legal Counsel Human Resources Compliance Risk Management Employee Relations Corporate Governance Contract Management

Associate Attorney

Heritage Law Offices

Jul 2007 - Oct 2007 (3 months)

Provided legal services and support in various areas of law. Gained experience in legal research and writing, contributing to case preparations and client consultations.

Legal Research Consultation Contract Law

Law Clerk

Law Office of Eric S. Rodriguez

Jul 2006 - Jan 2007 (6 months)

Assisted in legal research and documentation for ongoing cases. Gained practical experience in the legal field while supporting attorneys in case management.

Legal Research Documentation Legal Support

Assistant Office Manager

BYU Office of High School and College Relations

Apr 2001 - Aug 2003 (2 years 4 months)

Supported office operations and communications, assisting in the management of relations with high schools and colleges. Contributed to administrative tasks and event planning.

Office Management Administrative Support Event Planning Communication Coordination