Joey Acosta

I am a data-driven customer-experience and operations leader with over 10 years of experience managing high-volume service and sales teams across various industries, including real estate, construction, and retail. My expertise lies in utilizing market and ticket data to streamline workflows, enhance customer satisfaction, and coach cross-functional teams. As a lifelong golfer and e-commerce enthusiast, I thrive in fully remote environments and am passionate about making premium gear more accessible, aligning perfectly with Vice Golf's mission.

In my most recent role as a Residential Real-Estate Sales Agent at Perry Homes Utah, I consult with over 50 homebuyers annually, translating complex build options into clear value stories while maintaining a customer satisfaction rate exceeding 95%. My analytical skills have driven a double-digit year-over-year increase in unit sales, even amidst market challenges. I have also implemented automated processes that significantly reduced inbound calls, allowing my team to focus on high-value consultations.

Previously, as a Construction Project Manager, I successfully orchestrated up to 30 concurrent builds, achieving a remarkable 98% on-time hand-off rate. My commitment to customer feedback led to the creation of a weekly report that identified friction points, ultimately reducing change-order incidences by 15%. I am eager to bring my skills in customer care operations, process optimization, and strategic communication to a dynamic team.