Looking for a job

Grandy Raselabe

@grandyraselabe

Onboarding specialist at Ubuntu markets helping customers activate trading accounts and resolve account-related concerns.

South Africa

Message

What I'm looking for

I'm seeking an opportunity to use my experience to serve in your institution.

At Ubuntu markets, I assist customers with activating their trading accounts and assign them to account managers whose backgrounds align with theirs. I also respond to customer complaints and help find solutions.

Previously, I sold funeral policies and supported retention for GEMS medical aids at Taledirect Call Center. At Lenzhub Studio, I managed calls, calendars, and emails as a Receptionist.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Ubuntu Markets

Mar 2025 - Present (1 year 7 months)

Assisted customers with activating trading accounts and assigned account managers. Handled inbound complaints, managed calendars, and emailed clients for promotions and clarifications.

Customer Assistance Onboarding Account Management Complaint Resolution Calendar Management Email Communication

Sales Agent

Taledirect Call Center

Jan 2023 - Feb 2025 (2 years 1 month)

Sold funeral policies and conducted needs assessments to tailor recommendations. Built client relationships, met sales targets, and handled retention for Gems medical aids.

Sales Insurance Customer Service Needs Assessment Retention Communication Skills

Receptionist

Lenzhub Studio

Jan 2021 - Dec 2022 (1 year 11 months)

Managed calls, calendar, emails, and coordinated appointments, meetings, and travel arrangements. Maintained accurate records and up-to-date databases.

Communication Skills Calendar Management Email Management Data Entry Record keeping