David McIntyre

I’ve supported customers for 10+ years in high-volume, remote call center environments, handling inbound calls, emails, and chats with professionalism and accuracy. My work centers on Medicare-related inquiries—conducting Medicare eligibility research, resolving account access and service concerns, and navigating multi-system workflows to get issues fixed. When cases require deeper review, I follow SOPs to escalate complex situations to supervisors or Tier II teams.

I’m known for HIPAA compliance and privacy-focused documentation accuracy, capturing detailed case intake, logging, and tracking so nothing gets lost. I consistently meet or exceed productivity and quality targets while adhering to SLA/KPI expectations, and I adapt quickly to new procedures, system updates, and workflow changes. I’m now seeking to bring my customer support and problem-solving expertise to a dynamic team.