Open to opportunities

Anita Chasteen

@anitachasteen

Message

Dynamic Tier II Claims Healthcare Representative with strong communication skills.

United States

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for professional growth.

I am a dedicated Tier II Claims Healthcare Representative with five years of experience at Maximus Federal. My career has been defined by my ability to resolve complex claims issues while ensuring compliance with HIPAA regulations. I excel in empathetic communication and active listening, which has allowed me to build strong rapport with clients and advocate effectively for beneficiaries using Medicare services.

Throughout my tenure, I have demonstrated a methodical approach to problem-solving, managing multiple claims efficiently while prioritizing customer satisfaction. My commitment to quality assurance and attention to detail has consistently resulted in first-call resolutions. I thrive in collaborative environments and appreciate the value of teamwork, which I believe is essential for driving organizational success.

Experience

Work history, roles, and key accomplishments

Current

Tier II Claims Healthcare Representative

Current

Maximus Federal

Sep 2020 - Present (4 years 9 months)

Worked remotely for 5 years, gaining respect and approval of customers by establishing rapport and empathy in every call. Relayed information about billing issues, claims, and procedure codes, assisting callers with tools on government apps.

Data Entry Active Listening Medicare Customer Service Multitasking Email Communication

Adult Caregiver

Private Employer

Jul 2020 - Present (4 years 11 months)

Prepared healthy meals to support client nutritional needs and recognized and reported changes in health status to supervisor. Assisted with dressing, grooming, bathing, and feeding, including errands and household chores.

Patient Care Physical Therapy Confidentiality Reporting Household Management Errands Personal Care Communication

Adult Caregiver

Family Choice

Feb 2020 - Present (5 years 4 months)

Built strong relationships with clients to deliver emotional support and companionship. Monitored clients' vital signs, administered medications, and tracked behaviors to keep the supervisor well-informed.

Client Relationship Management Emotional Support Vital Signs Home Care Personal Care Communication Socialization Documentation Errands

Education

Degrees, certifications, and relevant coursework

National College at Richmond, KY

Associate of Science, Medical Assisting and Medical Billing and Coding

Grade: High Honors

Activities and societies: Dean's List (Entire enrollment except for 1 semester), Honoree (Graduated with high honors), Awarded (Who's Who Among American Junior Colleges)

Graduated with high honors and was recognized on the Dean's List for nearly the entire enrollment period. Awarded 'Who's Who Among American Junior Colleges' for academic achievement.