Open to opportunities

Grace Sylvester

@gracesylvester

Message

I resolve customer issues across chat, email, and phone support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or virtual assistant role where I can resolve customer concerns, manage operations accurately, collaborate with distributed teams, and continue growing with new tools and workflows.

I've supported customers at ParentSquare and Mama Local Stores through chat, email, phone, and ticketing channels, resolving complaints, order issues, billing disputes, and sensitive cases with empathy and clear communication.

I've also managed calendars, correspondence, research, data entry, and confidential documents for Inspired Ink. With four years of remote experience, I use HubSpot CRM to document interactions, collaborate on recurring issues, and help customers receive timely resolutions.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

ParentSquare

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered professional support via chat, email, and phone, resolving complaints and inquiries while maintaining high satisfaction. Documented interactions in HubSpot CRM and collaborated with internal teams to ensure timely resolution.

Live Chat Email Support Phone Support HubSpot Active Listening Conflict Resolution Customer Satisfaction Data Entry Confidentiality Remote Collaboration

Virtual Assistant

Inspired Ink

Jan 2022 - Dec 2023 (1 year 11 months)

Managed email correspondence, calendars, and confidential documents for business owners. Handled data entry, digital file organization, and online research to support daily operations.

Email Management Calendar Management Data Entry File Organization Online Research Confidentiality Time Management Google Workspace Microsoft Office

Customer Support Representative

Mama Local Stores

Jan 2020 - Dec 2022 (2 years 11 months)

Handled high-volume customer inquiries via email and ticketing, resolving product, order, and billing issues at first contact. Documented cases in HubSpot and collaborated with remote teammates to improve processes.

Email Support Ticketing Systems HubSpot Problem Solving De escalation Documentation Remote Collaboration Process Improvement

Sales Development Representative

Mama Local Stores

Jan 2019 - Dec 2020 (1 year 11 months)

Supported customers through the sales process via written communication, from inquiry to confirmation. Qualified inbound leads and conducted research to support outreach and maintain product information.

Sales Process Lead Qualification Written Communication Online Research Customer Relationship Management Data Entry