Grace Otieno

Assist in the daily feeding, cleaning, and monitoring of animals to ensure their health and wellbeing.

Improved support workflows and automations, reducing average response time to about 1 hour. Maintained Intercom support articles and snippets, enabling Fin AI to handle around 30% of 600+ conversations per month.

Managed office operations and supported teams across departments. Supported implementation of QuickBooks and created Excel templates for expense tracking, improving financial reporting.

Led a program that trained, licensed, and connected 22 women riders to fleet managers, leasing companies, and delivery platforms. Negotiated a partnership with AA Kenya to provide tailored driver training and licensing for women.

Set up and organised the office from scratch, including furniture procurement. Worked with the accountant to ensure full compliance with statutory requirements (NSSF, NHIF, PAYE, VAT).

Led recruitment and training initiatives and implemented process improvements, boosting workforce productivity by about 15%. Coordinated promotional programs, including a collaboration with Unilever that increased sales by about 30%.

Founded and ran a fast-food delivery business, growing the customer base by about 60% in the first year and reducing costs by using Uber Eats for fulfillment.

Helped build a client database of over 1,000 customers as part of the marketing team. Trained customer support staff on email communication and issue handling, improving response consistency.

Pursued a Diploma in Business Management at Zetech University.