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Grace Onyenonachi

@graceonyenonachi

Message

Customer service representative in banking and e-commerce who resolved account issues and processed refunds.

Nigeria

Message

At Access Bank, I provided front-line banking support and transaction services, helping customers with account opening, deposits, withdrawals, transfers, and account inquiries.

I investigated account discrepancies and handled complaints, including tracking failed or delayed transactions. I also recommended banking products and services based on customer needs.

At Wildland Trekking (US), I contacted potential clients, qualified leads, and maintained CRM records to coordinate follow-ups. Earlier, as a Telemarketer at GTB, I promoted banking products and followed up with interested prospects.

Experience

Work history, roles, and key accomplishments

Outbound Support Agent

Wildland Trekking

Feb 2025 - Mar 2026 (1 year 1 month)

Scheduled meetings and product presentations with potential clients by conducting outbound calls and emails to restaurants, hotels, and retailers. Qualified leads and maintained CRM records.

CRM Software Records Management Database Management Attention To Detail Professionalism Decision making Teamwork Multitasking Time Management Positive Attitude Accountability Adaptability and flexibility Great Communication

Customer Service Representative

Access Bank

Feb 2024 - Jan 2025 (11 months)

Provided front-line banking support and transaction services by assisting customers with account opening, deposits, withdrawals, transfers, and account inquiries. Handled customer complaints and resolved account-related issues.

Customer Service Banking Operations Complaint Resolution Cross Selling Account Management Transaction Processing

Telemarketer

GTB

Jan 2021 - Jan 2024 (3 years)

Generated and qualified leads by engaging customers and understanding their financial needs. Conducted outbound sales calls to promote banking products and followed up on prospects.

Lead Generation Outbound Sales Customer Relationship Management Telemarketing Banking Products