@emmanuelchukwuemeka
Customer service representative at John Hancock Financial, re-engaging warm leads and lapsed clients through calls and email campaigns.
NigeriaAt John Hancock Financial, I maintained call logs and CRM records while following up with warm leads and lapsed clients. I used calls and email campaigns to re-engage interest in financial products and services.
At Access Bank PLC, I promoted banking products and explained their features to prospective customers. At Patoms Trading, I handled customer interactions and escalated recurring issues, and I trained new hires on service protocols and software systems.
Work history, roles, and key accomplishments
Maintained updated call logs and CRM database, recording client information and follow-up dates. Followed up with warm leads and lapsed clients to re-engage interest in financial products.
Access Bank PLC
Apr 2023 - Oct 2024 (1 year 6 months)
Promoted and sold financial products including savings accounts, loans, and digital banking solutions. Identified new business opportunities through prospecting, networking, and referrals.
Patoms Trading
Mar 2021 - Feb 2023 (1 year 11 months)
Identified and escalated recurring issues to management for process improvement. Trained and mentored new hires on customer service protocols and communication techniques.
Degrees, certifications, and relevant coursework
HND, Chemical Engineering
Earned a Higher National Diploma in Chemical Engineering from the Institute of Management and Technology in 2010.
Certificate, Customer Service
Completed customer service training with Dakins Foreign Customer Service Training.
Certificate, Digital Skills
Completed training with Digital Witch Community.
Software and tools used professionally
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