At Access Bank, I assisted customers in person, over the phone, and by email, answering enquiries and resolving complaints. I also provided information about the bank’s products and services.
I conducted financial assessments to develop personalized solutions and processed deposits, withdrawals, transfers, and bill payments in line with policies and procedures.
At Fairstone Financial (US), I called prospective small and medium-sized business owners to introduce loan products and generate leads. I explained terms, eligibility, and repayment options, addressed objections, and scheduled appointments for senior loan officers.
I hold a B.Sc in Physics from University of Uyo and a certification from Institute of customer relationship management. My tools include HubSpot, sales force, Microsoft office suit, google sheets, google slides, google form, slack, and skype communications tools.
