Grace Ndonga

Drove revenue growth and market penetration through strategic planning and customer relationship management. Assisted in preparing and delivering presentations and pitches to potential clients, coordinated scheduling and logistics for business development meetings, and maintained the customer relationship management (CRM) database.

Assisted in project planning and execution, ensuring tasks were completed on time and within budget. Supported the project manager in coordinating resources and communicating with stakeholders.

Managed high-profile client accounts, consistently meeting company goals and deadlines, and increased client retention rate by 43% via personalized account management strategies. Responsible for following up on leads, winning new clients, developing strategic plans to manage and grow accounts, and providing superior customer service.

Managed field sales operations, leading a team to achieve sales targets and expand market reach. Developed and implemented sales strategies to drive revenue growth.

Created a well-crafted and inspiring evaluation initiative, supervising daily team operations and performance. Tracked and reported on team metrics to ensure optimal performance and promoted sustainable financial growth by enhancing sales through indirect marketing channels.

Managed client accounts, building strong relationships and ensuring client satisfaction. Identified opportunities for account growth and provided ongoing support to clients.

Managed client relationships, providing financial advice and promoting banking products. Focused on building trust and ensuring client satisfaction.

Developed and implemented business development strategies to expand the bank's client base and product offerings. Identified new market opportunities and fostered strategic partnerships.

Assisted with daily accounting operations, including data entry, reconciliations, and financial record keeping. Supported the finance department in preparing reports and managing invoices.

Managed procurement processes, including vendor selection, negotiation, and order placement. Ensured timely and cost-effective acquisition of goods and services.

Conducted research on various topics related to transparency and anti-corruption, collecting and analyzing data. Assisted in preparing research reports and presentations.

Focused on advanced principles of project management, including strategic planning, execution, and oversight. Developed skills in managing complex projects from initiation to closure, ensuring adherence to timelines and budgets.

Studied agricultural economics and resource management, gaining expertise in economic principles applied to agricultural systems and natural resource utilization. Developed analytical skills for sustainable resource management and agricultural policy.

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Focused on a broad curriculum to build foundational knowledge across various subjects.