Grace Kawira

I am a dedicated customer service professional with a strong commitment to maintaining high levels of customer satisfaction. My experience includes managing customer inquiries and resolving complaints efficiently, which has allowed me to contribute positively to team goals. I thrive in fast-paced environments and am adept at multitasking while ensuring that every customer interaction is handled with care and professionalism.

During my time as a Customer Service Representative at Call Center International, I successfully resolved inquiries for over 50 customers daily, achieving a remarkable 95% customer satisfaction rate. My ability to upsell products and services contributed to a 15% increase in sales revenue, showcasing my effectiveness in not only meeting but exceeding customer expectations. Additionally, my internship at Branch International provided me with valuable experience in risk and compliance, where I efficiently cleared suspicious transactions and reported findings to mitigate potential risks.