Morgan Amwayi

I’m an operations professional with 5+ years of experience transforming complex workflows into efficient systems across insurance, logistics, e-commerce, and telecom. I specialize in coordination, process optimization, and cross-functional collaboration that drives measurable business results.

What I’ve Done:

Operations & Process Optimization:
Achieved a 98% on-time fulfillment rate through ERP workflow coordination.
Reduced stockouts by 40% and increased delivery efficiency by 25%.
Processed 100+ claims weekly with 100% documentation accuracy.
Accelerated resolution times by 35% through process improvements.
Cut logistics expenses by 10% via cost-saving initiatives.

Revenue & Sales Impact:
Achieved Ksh. 10.5M in monthly sales quota.
Converted 40% of inquiries into confirmed service requests.
Contributed to a 25% increase in quarterly revenue.
Drove 15% revenue growth through strategic partnerships.

Customer Success:
Maintained a 95%+ customer satisfaction score.
Achieved an 85% repeat customer rate.
De-escalated 20+ high-priority cases weekly.

Leadership:
Trained 10+ new hires, improving performance by 20% in the first quarter.
Enhanced team efficiency by 30% through coaching.

What I Can Do:
I coordinate workflows across departments, ensuring nothing falls through the cracks. I maintain operational discipline through accurate documentation, systematic follow-ups, and data-driven decision-making. I quickly identify inefficiencies and implement solutions that last.

I’m proficient in Salesforce, HubSpot, ERP systems, and Google Workspace. I work effectively with US-based companies and manage EST hours from Nairobi with reliable backup systems.

How I Benefit Your Company:
Cost Reduction: Cut expenses by 10%, minimize waste with 100% accuracy, and reduce resolution times by 35%.
Revenue Growth: Maintain 85%+ retention rates, convert 40% of opportunities, and drive 15–25% revenue increases.
Operational Excellence: Deliver 98% fulfillment rates, maintain 95%+ satisfaction scores, and achieve complete documentation accuracy.
Team Performance: Improve new-hire performance by 20%, enhance efficiency by 30%, and strengthen cross-functional collaboration.

I’m seeking remote operations coordinator roles where systematic thinking, attention to detail, and proactive problem-solving create tangible value.