Looking for a job

Morgan Amwayi

@morganamwayi

Detail-oriented professional skilled in AI data processing, sales, and customer-focused operations. Accurate, adaptable, and reliable.

Kenya

Message

What I'm looking for

I seek a sales or client-success role leveraging CRM expertise to lead teams, optimize operations, and drive measurable revenue and retention growth in a fast-paced, data-driven environment.

I am an established Sales Executive with over five years of experience managing client portfolios across various industries, including insurance, logistics, telecom, and e-commerce. I specialize in CRM-driven sales, client success, and data-informed strategies to deliver measurable results.

I have enhanced lead conversion and retention through timely follow-ups and effective stakeholder coordination, resulting in a 20% increase in customer satisfaction while successfully resolving high-priority cases. I have coached and mentored new hires, leading teams to consistently surpass monthly sales targets.

On the operations side, I optimized inventory and fulfillment systems, cutting stockouts by 40% and achieving 98% on-time deliveries, while reducing logistics costs and accelerating claims resolution by 35%. I integrate hands-on logistics coordination with strategic account management and AI-driven process improvements.

I am proficient in Salesforce, HubSpot, Avaya, Cisco Jabber, and Google Workspace, and I apply data-backed insights and emerging AI tools to improve workflows, enhance decision-making, and drive revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

Assurant Insurance Company

Sep 2024 - Present (1 year 2 months)

Analyzed feedback from 100+ weekly claims and de-escalated 20+ high-priority cases weekly, driving a 20% increase in customer satisfaction and accelerating claims resolution by 35%. Coached 10+ new hires to improve team performance by 20% while maintaining 95%+ satisfaction scores.

Salesforce Avaya Claims Processing Customer Success Escalation Management Coaching

Logistics & Customer Service Lead

CitySprint Fulfillment Center

Jan 2024 - Aug 2024 (7 months)

Implemented a real-time inventory system that reduced stockouts by 40% and increased on-time deliveries by 25%; expedited e-commerce fulfillment to a 98% on-time rate. Supervised 10+ frontline staff and improved issue resolution speed by 30% while managing accounts across 20 counties.

Inventory Management order fulfillment Team Supervision Stock Control Logistics Coordination Customer Service Process Improvement

Sales Specialist

Karopay

Jun 2022 - Dec 2023 (1 year 6 months)

Led the sales department and pipeline management, developing partnerships that increased revenue by 15% and improving customer retention by 15% through targeted follow-ups and market research. Monitored competitive landscape and supported the rollout of the M-soma app.

Sales Strategy Pipeline Development Account Management Partnership Development Market Research Revenue Growth CRM Customer Retention

Customer Support Operative

Altruist Technologies Pvt Ltd

Feb 2022 - Dec 2022 (10 months)

Managed high volumes of calls and emails, processing orders and requests via CRM to increase productivity by 20% and support a 10% improvement in customer satisfaction and retention. Maintained high data integrity in client interaction documentation and drove upsell opportunities.