MAMorgan Amwayi
@morganamwayi
I am an experienced sales and client success executive specializing in CRM-driven B2B and B2C growth.
KenyaWhat I'm looking for
I am an established sales executive with over 5 years managing client portfolios across insurance, logistics, telecom and e-commerce. I focus on CRM-driven sales, client success, and operational efficiency to deliver measurable results.
I have improved lead conversion and retention through timely follow-up and stakeholder coordination, raising customer satisfaction by 20% and consistently de-escalating high-priority cases. I have coached new hires and led teams to outperform targets, including meeting monthly sales quotas.
On the operations side, I streamlined inventory systems to cut stockouts by 40% and drove on-time fulfillment to 98%, while cutting logistics expenses and accelerating claims resolution by 35%. I combine hands-on logistics coordination with strategic account management.
I am proficient with Salesforce, HubSpot, Avaya, Cisco Jabber and Google Workspace, and I use data-backed decision-making and cross-functional collaboration to improve processes and grow revenue and retention.
Experience
Work history, roles, and key accomplishments
Account Executive
Assurant Insurance Company
Sep 2024 - Present (11 months)
Analyzed feedback from 100+ weekly claims and de-escalated 20+ high-priority cases weekly, driving a 20% increase in customer satisfaction and accelerating claims resolution by 35%. Coached 10+ new hires to improve team performance by 20% while maintaining 95%+ satisfaction scores.
Logistics & Customer Service Lead
CitySprint Fulfillment Center
Jan 2024 - Aug 2024 (7 months)
Implemented a real-time inventory system that reduced stockouts by 40% and increased on-time deliveries by 25%; expedited e-commerce fulfillment to a 98% on-time rate. Supervised 10+ frontline staff and improved issue resolution speed by 30% while managing accounts across 20 counties.
Sales Specialist
Karopay
Jun 2022 - Dec 2023 (1 year 6 months)
Led the sales department and pipeline management, developing partnerships that increased revenue by 15% and improving customer retention by 15% through targeted follow-ups and market research. Monitored competitive landscape and supported the rollout of the M-soma app.
Customer Support Operative
Altruist Technologies Pvt Ltd
Feb 2022 - Dec 2022 (10 months)
Managed high volumes of calls and emails, processing orders and requests via CRM to increase productivity by 20% and support a 10% improvement in customer satisfaction and retention. Maintained high data integrity in client interaction documentation and drove upsell opportunities.
Education
Degrees, certifications, and relevant coursework
KMKenya Institute of Management
Diploma, Purchases and Supplies Management
Completed a Diploma in Purchases and Supplies Management at the Kenya Institute of Management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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