Morgan Amwayi

I’m a solution-oriented professional with over four years of experience across customer support, sales, logistics, and AI data work. I thrive in roles where problems need to be understood quickly, broken down clearly, and resolved in a practical way.

Most recently, I worked in customer-facing roles supporting insurance, fintech, telecom, and e-commerce products. In these positions, I handled complex customer issues, explained technical or policy-driven information in simple terms, and followed cases through to resolution. I’m comfortable working with CRMs, tracking details accurately, and balancing speed with quality, especially in high-volume environments.

Earlier in my career, I worked in logistics and operations, where I managed inventory checks, dispatch records, shipment coordination, and customer follow-ups. That experience sharpened my attention to detail and taught me how to solve operational problems under time pressure while keeping records clean and accurate.

Alongside this, I’ve worked as an independent contractor on AI training and data annotation projects with RWS. My work included image annotation, data labeling, linguistic identification, and content evaluation under strict guidelines. Accuracy, consistency, and process adherence were critical, and I consistently met quality thresholds while working independently and remotely.

I hold a Bachelor’s degree and a Diploma in Purchasing and Supplies Management from the Kenya Institute of Management. I’m currently open to new opportunities and actively seeking roles where I can contribute as a reliable problem solver—particularly in customer support, technical or application support, AI data work, and operations-focused roles.

My core interest is solving real problems: understanding user needs, identifying root causes, and delivering clear, dependable solutions. I’m motivated by work that is structured, measurable, and meaningful, and I’m ready to add value to teams that care about quality, accountability, and long-term impact.