Damilare Elegbede

I’m a results-driven Customer Support & Operations Specialist with 3+ years of experience in client operations, technical troubleshooting, digital payments, and regulated support environments. I focus on resolving complex issues through structured investigation, root-cause analysis, precise documentation, and clear communication.

At Chipper Cash, I owned first point of contact support and handled high-priority escalations involving transactions, account access, and virtual cards. By actively identifying root causes, I contributed to reducing repeat issues and decreasing the first-contact resolution (FCR) rate by 20%. I maintained audit-ready CRM records using Intercom, Retool, and Linear, while preparing structured case updates to support internal reviews and reporting.

Previously, as a Customer Service Representative for Sterling Bank (via Mactay Consulting) and for NETPOS/FCMB (via Mactay Consulting), I supported bank product customers, used active communication to address inquiries, and maintained accurate CRM records to ensure data integrity. I also conducted outbound calls to promote services and supported performance targets such as call volume and conversion rates, working collaboratively to improve customer satisfaction.

Earlier in my career, I served as a Teacher during NYSC, planning lessons, marking work, and setting assessments—experience that strengthened my organization and discipline. I’m known for being highly organized and analytical, and I’m committed to delivering high-quality support while continuously improving processes, strengthening compliance workflows, and enhancing the customer experience.