Open to opportunities

Grace John

@gracejohn1

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Customer-centric professional with 5 years of experience in service roles.

Nigeria

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a customer-centric professional with over five years of experience in delivering exceptional service across various roles, including call center operations and supervisory positions. My journey has been marked by a strong commitment to building rapport with customers and resolving complex inquiries effectively. I pride myself on my communication skills, problem-solving abilities, and a proven track record of exceeding customer satisfaction metrics.

In my recent role as an Operation Supervisor at Soarr High School, I successfully implemented systems that reduced disciplinary incidents by 15% and improved safety compliance among students and parents. My ability to foster collaboration and enhance operational efficiency has been instrumental in achieving a 17% improvement in performance metrics. Additionally, my experience as a Call Center Representative during the Atiku/Okowa Presidential Campaign allowed me to hone my data management skills while handling high volumes of inquiries and conducting voter surveys.

Experience

Work history, roles, and key accomplishments

Current

Operation Supervisor

Current

Soarr High School

Jan 2023 - Jan 2024 (1 year)

Supervised school operations, reducing disciplinary incidents by 15% and improving safety compliance through a new attendance system. Enhanced operational efficiency by 17% and fostered collaboration among parents and staff, increasing involvement by 25%.

Communication Conflict Resolution Relationship Management Data Analysis Problem Solving

Operation Supervisor

Soarr High School

Jan 2023 - Jan 2024 (1 year)

Supervised school operations, reducing disciplinary incidents by 15% and improving safety compliance through new systems. Enhanced operational efficiency by 17% and fostered collaboration among parents and staff.

Communication Conflict Resolution Relationship Management Problem Solving Data Analysis

Call Center Representative

Atiku/Okowa Presidential Campaign Team

Jan 2023 - Feb 2023 (1 month)

Managed an average of 85 calls daily, providing information on campaign policies and conducting voter surveys. Utilized CRM tools for data management, contributing to a 5% increase in voter information database.

Customer Service Data Collection CRM Tools Communication Data Entry Problem Solving Reporting

Call Center Representative

Atiku/Okowa Presidential Campaign Team

Jan 2023 - Feb 2023 (1 month)

Managed high call volumes, providing information to supporters and conducting voter surveys. Utilized CRM tools for data management, contributing to a 5% increase in voter information database.

Customer Service Data Collection CRM Tools Communication Data Entry Problem Solving Relationship Management

Contact Center Representative

ISON BPO International

Jan 2018 - Jan 2022 (3 years 11 months)

Handled high volumes of calls, resolving customer inquiries and improving retention rates by 11%. Provided support across MTN product lines and managed complex issues, enhancing customer satisfaction and operational efficiency.

Customer Service CRM Systems Data Management Problem Solving Communication SLA Management Product Knowledge

Contact Center Representative

ISON BPO International

Jan 2018 - Jan 2022 (3 years 11 months)

Handled inbound and outbound calls, resolving customer inquiries and improving retention rates by 11%. Managed data entry and operational support, contributing to a 15% increase in Net Promoter Score.

Customer Service Data Management CRM Systems Problem Solving Communication SLA Management