Omale Lucky

I am a dedicated Customer Service Representative with over two years of experience in delivering exceptional support and optimizing operational efficiency. My journey began at Precious Heritage College, where I managed school operations, coordinated events, and handled executive correspondence. My commitment to customer satisfaction is evident in my ability to resolve inquiries and maintain accurate records while utilizing industry-leading tools such as Salesforce and Freshdesk.

Currently, I am enhancing my skills as a Backend Officer at Simple Foods Products LTD, where I process and enter data accurately into accounting software and lead a team to ensure optimal performance. My educational background in Political Science and Law, combined with my certifications in Data Analysis, equips me with a unique perspective on customer service and operational management. I continuously strive to improve processes and stay updated with industry trends to deliver innovative customer support solutions.