Gina Asante

I’m an ambitious, self-motivated customer service and banking professional who takes initiative and enjoys working as part of a team to reach one shared goal. I pride myself on leadership qualities that help me reach and maintain the highest standards, while staying assertive and focused on service quality.

In my most recent role as a Customer Service Officer at Surline Communications Ltd., I handled customer enquiries on product specifications, warranties, prices, and maintenance, and I resolved product or service problems by clarifying complaints, identifying causes, selecting solutions, and escalating when needed. I also managed customer accounts through accurate record updates, conducted sales activities, processed payments (cash, cheque, and card), and supported daily reconciliation of assigned stock and cash drawers.

Earlier experience includes serving as Cashier Supervisor at Yoo! Mart Superstore, where I monitored cashiers, created cashier schedules, corrected cash register errors, supported inventory preparation, and managed customer complaints. Through my National Service as a Personal Banker & Secretary at GCB Bank Ltd., I handled customer service management, processed mobile banking registration, issued electronic cards and cheque/withdrawal books, marketed e-products, and managed correspondence—strengthening both my communication and my reconciliation mindset.