Open to opportunities

Valerie Aku Delali Ahiable

@valerieakudelaliahia

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Detail-oriented Banking and Finance Professional with extensive experience.

Ghana

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What I'm looking for

I am seeking a role that fosters growth, values collaboration, and leverages my financial expertise.

I am a detail-oriented Banking and Finance Professional with close to a decade of experience in financial operations, data management, and customer service. My career has been marked by a proven ability to streamline processes, enhance efficiency, and maintain high data integrity standards. I leverage technology and financial systems to improve decision-making and service delivery, continually expanding my expertise in Salesforce administration, virtual assistance, and digital technologies to support business operations.

During my tenure at the National Investment Bank, I managed customer accounts and documentation, ensuring timely processing and proper record-keeping. I processed over 20 daily debit card and cheque orders, contributing significantly to increased revenue from service fees. My commitment to regulatory compliance and data security has been instrumental in preventing penalties and maintaining business integrity. Additionally, my experience at Ghana Commercial Bank and Ecobank Ghana Limited has equipped me with the skills to handle high transaction volumes and resolve customer complaints effectively, enhancing client retention and operational efficiency.

Experience

Work history, roles, and key accomplishments

Bank Officer

National Investment Bank

Sep 2014 - Present (10 years 9 months)

Managed customer accounts and documentation, ensuring timely processing and proper record-keeping. Inputted and maintained 30+ customer and account records daily, improving decision-making through error-free data entry.

Account Management Data Entry Regulatory Compliance Data Security Financial Operations

National Service Personnel

Ghana Commercial Bank

Nov 2012 - Present (12 years 7 months)

Processed over 100 daily transactions, including deposits and withdrawals, boosting operational efficiency. Handled general administrative tasks, ensuring seamless banking processes and customer satisfaction.

Administrative Support Customer Service Banking Operations

Bank Intern

Ecobank Ghana Limited

Jun 2011 - Present (14 years)

Addressed and resolved customer complaints, enhancing the bank’s reputation and client retention. Troubleshot technical banking issues, preventing major escalations and reducing operational downtime.

Technical Troubleshooting Customer Retention Banking Operations Problem Solving

Education

Degrees, certifications, and relevant coursework

ALX Ghana

Pending, Data Analytics

Currently undertaking studies in Data Analytics to develop skills in data interpretation, statistical analysis, and data-driven decision-making. This program will enhance analytical capabilities for business insights.

University of Professional Studies, Legon

Master of Business Administration, Accounting & Finance

Completed a Master of Business Administration with a specialization in Accounting & Finance. Gained advanced knowledge in financial management, accounting principles, and strategic business operations.

Valley View University, Oyibi

Bachelor of Business Administration, Banking & Finance

Obtained a Bachelor of Business Administration with a focus on Banking & Finance. Developed a strong foundation in banking operations, financial markets, and economic principles.

ALX Ghana

Certificate, Salesforce Administration

Completed a certification program to become a Salesforce Certified Administrator. Acquired expertise in Salesforce configuration, user management, and data security.

ALX Ghana

Certificate, Virtual Assistance

Earned a Virtual Assistant Certificate, developing skills in administrative support, digital tools, and remote work methodologies. Prepared for roles requiring efficient virtual office management.