Grace Dunmade

I am a customer service executive with over six years' experience delivering high-quality support across email, live chat, social media, and web platforms, focusing on technical troubleshooting, account access, and digital product support. I have a proven record of managing high-volume interactions, improving customer satisfaction and retention, and collaborating with cross-functional teams to resolve server- and platform-related issues.

I excel at conflict resolution, payment and platform integration troubleshooting, and providing product recommendations that boost conversions; my background includes hosting support (DNS, SSL, server issues), training and course platform support, and a customer-first approach that drives continuous improvement.