Goodness Mbah

I am a dedicated Call Centre Representative with over 3 years of experience in customer service and cold calling. My journey in this field has equipped me with the skills to handle high call volumes while ensuring customer satisfaction remains a top priority. I pride myself on my ability to resolve complaints efficiently and promote services effectively, which has led to significant improvements in customer satisfaction ratings.

During my tenure at Globacom Nigeria, I managed over 100 customer calls daily, addressing various inquiries and resolving issues promptly. My efforts in upselling services resulted in a 15% increase in success rates, and I was honored to be recognized as Agent of the Month four times for my commitment to outstanding service delivery. At BQuins Solution Limited, I excelled as a Cold Call Sales Agent, consistently achieving 120% of my monthly lead generation targets and developing effective strategies to enhance conversion rates.