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Goodness ChizurumGC
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Goodness Chizurum

@goodnesschizurum

Customer Success Manager at IPT PowerTech, maintaining 98% on-time resolution and contributing to a 50% improvement in customer satisfaction.

Nigeria
Message

What I'm looking for

I’m looking for an opportunity where I can take real ownership of the customer relationship and help customers achieve measurable outcomes.

At IPT PowerTech Nigeria, I manage onboarding and ongoing customer interactions across multiple stakeholders. I maintain a 98% on-time resolution rate and contributed to a 50% improvement in customer satisfaction.

I use HubSpot, Excel, and Power BI to track customer activity and operational KPIs, and coordinate with technical, operations, and leadership teams to resolve issues. My CSM/TAM case work has explored account health, churn prevention, enterprise recovery, and expansion strategy.

Experience

Work history, roles, and key accomplishments

IG
Current

Client Success/ Onboarding Specialist

IPT PowerTech Nigeria (Member of IPT Powertech Group)

May 2024 - Present (2 years 5 months)

Manage end-to-end onboarding for field engineers and internal clients, from kickoff coordination and workflow orientation through ongoing check-ins, helping reduce onboarding friction and accelerate time-to-productivity.

• Serve as a primary point of contact across a multi-stakeholder portfolio, managing service requests, escalations, and account queries while maintaining a 98% on-time resolutio

IG

Career transition

IPT PowerTech Nigeria (Member of IPT Powertech Group)

Jun 2025 - Jul 2026 (1 year 1 month)

Worked as Career transition at IPT PowerTech Nigeria (Member of IPT Powertech Group).

AN

University Outreach Recruiter

Academic Advisory Network

Jan 2025 - Jul 2026 (1 year 6 months)

As a University Outreach Recruiter, I bring a unique blend of enthusiasm and strategic planning to recruit promising students and build lasting relationships with educational communities.

#ExecutiveEducation , #HigherEdLeaders, #AcademicNetworking

DC

Administrative Officer

Dominion City Church

Mar 2023 - Jul 2026 (3 years 4 months)

As the Church Administrative Officer, I provide strategic and operational leadership to ensure the smooth running of all church activities and programs. I work closely with the pastor, ministry leaders, and administrative teams to plan, organize, and execute initiatives that align with the church’s vision and mission.

I currently oversee budgeting, communication, and volunteer coordination—creati

DA

Academic Coordinator

Dominion City Academy

Feb 2023 - Jul 2026 (3 years 5 months)

As the Discipleship Academy Coordinator, I oversee the planning, organization, and execution of discipleship programs and spiritual training initiatives within the church. My role focuses on equipping members for spiritual growth and active ministry participation through structured classes, mentorship programs, and leadership development sessions.

I coordinate schedules, manage student enrollment

MD

Program Recruiter

Modernspot Digital

Mar 2025 - Oct 2025 (7 months)

Expert in Program outreach and recruitment, I excel in connecting prospective executives with transformative business leadership opportunities and empowering them throughinsights and strategies for business excellence.

LM

Telesales Specialist

Longrich bioscience networking marketing

Feb 2020 - Nov 2022 (2 years 9 months)

Engaged prospects and existing customers via outbound and inbound calls to promote products/services, consistently meeting and exceeding monthly sales targets.

Built rapport with potential clients, actively listened to their needs, and tailored product pitches to highlight relevant benefits.

Handled customer objections confidently and provided clear, persuasive responses to secure sales.

Mainta

DC

Inbound Customer Service Representative

Dominion City Church

Feb 2014 - Feb 2020 (6 years)

As a Church Inbound Customer Service Representative, I serve as the first point of contact for members, visitors, and partners reaching out to the church through calls, emails, and messages. I provide timely, compassionate, and accurate responses to inquiries about church services, events, and programs.

My responsibilities include managing communication channels, updating member information in th

Education

Degrees, certifications, and relevant coursework

AU

Ashland University

UD

Udemy

Udemy certified Software tester

Dec 2023

FM

Federal University of Agriculture Makurdi

Bachelor of Applied Science - BASc, Biochemistry

2014 - 2018

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