
Goodness Chizurum
@goodnesschizurum
Customer Success Manager at IPT PowerTech, maintaining 98% on-time resolution and contributing to a 50% improvement in customer satisfaction.
What I'm looking for
At IPT PowerTech Nigeria, I manage onboarding and ongoing customer interactions across multiple stakeholders. I maintain a 98% on-time resolution rate and contributed to a 50% improvement in customer satisfaction.
I use HubSpot, Excel, and Power BI to track customer activity and operational KPIs, and coordinate with technical, operations, and leadership teams to resolve issues. My CSM/TAM case work has explored account health, churn prevention, enterprise recovery, and expansion strategy.
Experience
Work history, roles, and key accomplishments
Client Success/ Onboarding Specialist
IPT PowerTech Nigeria (Member of IPT Powertech Group)
May 2024 - Present (2 years 5 months)
Manage end-to-end onboarding for field engineers and internal clients, from kickoff coordination and workflow orientation through ongoing check-ins, helping reduce onboarding friction and accelerate time-to-productivity.
• Serve as a primary point of contact across a multi-stakeholder portfolio, managing service requests, escalations, and account queries while maintaining a 98% on-time resolutio
Career transition
IPT PowerTech Nigeria (Member of IPT Powertech Group)
Jun 2025 - Jul 2026 (1 year 1 month)
Worked as Career transition at IPT PowerTech Nigeria (Member of IPT Powertech Group).
University Outreach Recruiter
Academic Advisory Network
Jan 2025 - Jul 2026 (1 year 6 months)
As a University Outreach Recruiter, I bring a unique blend of enthusiasm and strategic planning to recruit promising students and build lasting relationships with educational communities.
#ExecutiveEducation , #HigherEdLeaders, #AcademicNetworking
Administrative Officer
Dominion City Church
Mar 2023 - Jul 2026 (3 years 4 months)
As the Church Administrative Officer, I provide strategic and operational leadership to ensure the smooth running of all church activities and programs. I work closely with the pastor, ministry leaders, and administrative teams to plan, organize, and execute initiatives that align with the church’s vision and mission.
I currently oversee budgeting, communication, and volunteer coordination—creati
Academic Coordinator
Dominion City Academy
Feb 2023 - Jul 2026 (3 years 5 months)
As the Discipleship Academy Coordinator, I oversee the planning, organization, and execution of discipleship programs and spiritual training initiatives within the church. My role focuses on equipping members for spiritual growth and active ministry participation through structured classes, mentorship programs, and leadership development sessions.
I coordinate schedules, manage student enrollment
Program Recruiter
Modernspot Digital
Mar 2025 - Oct 2025 (7 months)
Expert in Program outreach and recruitment, I excel in connecting prospective executives with transformative business leadership opportunities and empowering them throughinsights and strategies for business excellence.
POS Integration Tester at 9Cozone limited
9Cozone limited
Feb 2022 - Dec 2023 (1 year 10 months)
Worked as POS Integration Tester at 9Cozone limited at 9Cozone limited.
IT Support Specialist
Digital Witch Support Community
Apr 2023 - May 2023 (1 month)
Worked as IT Support Specialist at Digital Witch Support Community.
Manual software Tester
DML Technology
Jun 2021 - Nov 2022 (1 year 5 months)
Worked as Manual software Tester at DML Technology.
Telesales Specialist
Longrich bioscience networking marketing
Feb 2020 - Nov 2022 (2 years 9 months)
Engaged prospects and existing customers via outbound and inbound calls to promote products/services, consistently meeting and exceeding monthly sales targets.
Built rapport with potential clients, actively listened to their needs, and tailored product pitches to highlight relevant benefits.
Handled customer objections confidently and provided clear, persuasive responses to secure sales.
Mainta
Executive Administrative Assistant
Dominion City Church
Jan 2019 - May 2021 (2 years 4 months)
Worked as Executive Administrative Assistant at Dominion City Church .
Inbound Customer Service Representative
Dominion City Church
Feb 2014 - Feb 2020 (6 years)
As a Church Inbound Customer Service Representative, I serve as the first point of contact for members, visitors, and partners reaching out to the church through calls, emails, and messages. I provide timely, compassionate, and accurate responses to inquiries about church services, events, and programs.
My responsibilities include managing communication channels, updating member information in th
Education
Degrees, certifications, and relevant coursework
Ashland University
Udemy
Udemy certified Software tester
Dec 2023
Federal University of Agriculture Makurdi
Bachelor of Applied Science - BASc, Biochemistry
2014 - 2018
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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