Open to opportunities

Abiodun User

@abiodunuser

Customer Success professional who drives SaaS onboarding and fast issue resolution to improve satisfaction and retention.

Nigeria

Message

What I'm looking for

I’m looking for a SaaS-focused role where I can own onboarding and issue resolution end-to-end, partner closely with engineering, protect customer health, and use my data accuracy mindset to drive measurable satisfaction and retention.

I’m a Customer Success professional with 8+ years driving client satisfaction across SaaS, data operations, and stakeholder environments. I specialize in turning complex product issues into clear outcomes—so clients feel supported, informed, and confident from day one.

At my current role, I resolve 60+ client software issues weekly with same-day turnaround (under 8 hours) while maintaining formal client satisfaction scores. I onboard new clients end-to-end (account setup, walkthroughs, and adoption follow-ups), deliver practical training that reduces recurring support requests, and act as the bridge between clients and engineering by logging, contextualizing, and escalating bugs to accelerate resolution cycles.

Earlier experience strengthened my operational discipline and customer impact. In a service-critical stakeholder role, I resolved 95% of member inquiries independently, coordinated 30+ stakeholder events annually, managed a venue rental pipeline generating ₦2M+ annually, and reduced IT downtime by 20% through proactive system maintenance—while maintaining 100% data accuracy across 200+ records and monthly financial logs.

I also bring strong data operations and leadership experience. As a Data Supervisor & Team Lead, I led a 15-person team on a government-scale biometric data project, achieving 100% data coverage with zero data loss. I boosted team efficiency by 20% through structured delegation, onboarding, and performance coaching, and I still bring that same precision to every client lifecycle I manage.

Experience

Work history, roles, and key accomplishments

Current

System Support Officer

Current

Ganaf Technologies

Jan 2025 - Present (1 year 5 months)

Provided end-to-end customer success support for an EdTech SaaS, onboarding clients and resolving 60+ software issues weekly with same-day turnaround (under 8 hours). Measured and maintained formal client satisfaction scores, trained users to reduce recurring support requests, and escalated bugs to engineering to speed resolution.

Client Onboarding SaaS Support Jira Zoho CRM Training & Enablement Churn Prevention Reporting

Client Relations Officer

Nigerian Medical Association

Jun 2022 - Jul 2024 (2 years 1 month)

Served as primary point of contact for 200+ members and stakeholders, independently resolving 95% of inquiries and reducing escalations. Coordinated 30+ annual stakeholder events, managed a ₦2M+ venue rental pipeline, reduced IT downtime by 20% through preventive maintenance, and maintained 100% data accuracy across records and financial logs.

Stakeholder Management Event Coordination Maintenance Customer Service Operations Communication Executive Reporting

Operations & Client Onboarding Manager

JKK Plc / Abraham Adesanya Polytechnic

Apr 2021 - May 2022 (1 year 1 month)

Oversaw client and candidate experience for a high-volume CBT facility serving 500+ users weekly, onboarding hundreds of candidates with 99.9% data accuracy through JAMB registration cycles. Set up and maintained 100+ systems for exam periods with zero downtime, and resolved onsite technical issues with a 95% same-day resolution rate to minimize disruption.

Client Onboarding System Setup & Maintenance Technical Troubleshooting Compliance Management JAMB Registration Support

Data Supervisor & Team Lead

University of Ibadan CBT Centre

Feb 2018 - Mar 2021 (3 years 1 month)

Led a 15-person team on a government-scale biometric data project with zero tolerance for error, achieving 100% data coverage for Oyo State tertiary workers on time with no data loss. Improved team efficiency by 20% through structured delegation, onboarding, and performance coaching.

Biometrics Team Leadership Quality Assurance Data Coverage Management Error Prevention Onboarding Delegators Performance Tracking