Ugbomor Elizabeth Isibor Ibahe

Supported onboarding and engagement for 10+ clients through proactive communication and documentation, contributing to a 25% improvement in retention and satisfaction. Managed HubSpot CRM records and Zapier workflows, improving operational efficiency by 35%.

Owned day-to-day customer support for adult professional learners, including onboarding, needs analysis, and progress tracking. Created customized success plans, contributing to 30% faster onboarding and improving engagement and knowledge retention by 25%.

Supported 100+ students and global staff with timely communication, issue resolution, and program coordination. Coordinated 20+ team members across time zones, reducing communication turnaround time by 30%.

Qualified 50–70 prospects daily and scheduled 15–20 qualified appointments weekly through structured discovery and follow-up. Maintained 95%+ customer satisfaction during prospect interactions and documented 100% of activity in CRM.

Managed customer inquiries, onboarding, relationship follow-up, and service support, contributing to a 25% improvement in retention. Reduced administrative processing time by 40% by organizing customer records and streamlining reporting workflows.

Post Graduate Diploma in Education (PGDE) from the University of Port Harcourt, Nigeria, completed in 2024.

Grade: CGPA: 4.35

Bachelor of Technology in Agriculture from the Federal University of Technology, Niger State, Nigeria, with a CGPA of 4.35.

Completed Asana Workflow Specialist certification.

Completed UNESCO MGIEP Digital Educator certification.

Completed HubSpot Inbound Certification and HubSpot Customer Success Training.

Completed Arizona TESOL certification.

Registered with the Teachers Registration Council of Nigeria (TRCN).