GOODLUCK ALUU
@goodluck
I resolve customer and IT issues while maintaining accurate digital records and documentation.
NigeriaWhat I'm looking for
At DOTMAC Technologies, I resolve customer enquiries and service issues while providing first-level support for hardware, software, networks, and internet connectivity. I also install and maintain computer systems, printers, and peripheral devices.
As a Research & Documentation Assistant at Team Tech Digital Services, I deliver high-volume typing and document-formatting work under tight deadlines, verify online information, and keep digital records organized for efficient retrieval.
My background also includes administrative support at VinOkoro and Siblings Groups Nigeria Ltd, where I managed schedules, correspondence, and documentation. I bring Computer Engineering training, attention to detail, and practical experience in customer service, technical troubleshooting, data entry, and AI prompt evaluation.
Experience
Work history, roles, and key accomplishments
Customer Experience & IT Support
Dotmac Technologies
Jan 2026 - Present (7 months)
Resolved customer enquiries and service issues via phone, email, and in person, ensuring prompt resolution of complaints and service requests. Provided first-level technical support for hardware, software, network, and internet connectivity issues.
Led scaling of payments APIs, increasing throughput by 3x and reducing p95 latency by 25%. Mentored 4 engineers and improved reliability across microservices.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture, Umudike
Bachelor of Engineering, Computer Engineering
2018 - 2024
Pursued a Bachelor of Engineering in Computer Engineering, gaining a strong foundation in computer systems and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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