Emmanuel Bahdmus
@emmanuelbahdmus
Customer Experience Specialist delivering high-volume support and 98%+ satisfaction with Zoho CRM.
NigeriaWhat I'm looking for
I’m a detail-oriented Customer Experience & Support Specialist with 4+ years delivering high-volume, multi-channel support across phone, live chat, email, and after-sales in telecommunications, clean energy, and education. I’m known for resolving complex issues, managing escalations, and strengthening customer retention through accurate CRM documentation and structured follow-up.
I’ve consistently driven exceptional service outcomes—earning Customer Experience (CX) Staff of the Month for 6 consecutive months while maintaining 98%+ customer satisfaction. At Airtel Nigeria, I reduced inquiry response time by 40% and improved customer satisfaction scores by 15%, and at Terra Academy I reduced average system downtime by 30% through proactive monitoring and fast escalation.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Koolboks
Jun 2024 - Present (2 years 1 month)
Delivered high-volume multi-channel customer support (chat, phone, and after-sales) and managed end-to-end customer interactions using CRM and helpdesk workflows. Achieved 98%+ customer satisfaction and was recognized as Customer Experience Staff of the Month for 6 consecutive months.
IT Support Specialist
Terra Academy for the Arts
Nov 2024 - May 2025 (6 months)
Provided first-line technical and operational support to staff, resolving software, hardware, and connectivity issues with high responsiveness. Reduced average system downtime by 30% through proactive monitoring and structured escalation processes.
Relationship Manager
Airtel Nigeria
Nov 2023 - Mar 2024 (4 months)
Managed high-value customer relationships by resolving service inquiries, network concerns, and account-related issues while maintaining accurate CRM records. Reduced customer inquiry response time by 40% and improved customer satisfaction scores by 15%.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Information Technology, Information Technology
2023 - 2025
Completed a Master of Information Technology (MIT) program at the University of Lagos from 2023 to 2025.
Kwara State University
Bachelor of Library and Information Science, Library and Information Science
2018 - 2021
Completed a Bachelor of Library and Information Science (BLIS) program at Kwara State University from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Emmanuel?
You can contact Emmanuel and 90k+ other talented remote workers on Himalayas.
Message EmmanuelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
