At Paykobo.com, I resolve 40+ customer support tickets daily through chat and email, sustaining a 95%+ first-contact resolution rate while meeting strict SLAs. I also support local and international customers remotely with hardware and software issues.
At Cartracker Nigeria, I managed setup and remote onboarding for 100+ client devices. I guided customers through software workflows and device operations, and shared progress updates with internal teams to keep delivery on schedule.
At BetaBridges Limited, I scheduled tracking device installations and provided remote support for hardware and software issues. My experience also includes IT asset tagging, equipment request tracking, and preparing upgrades and deployments.
