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Gokul SS

@gokulss

Senior Customer Service Executive at CMS Info Systems resolving ATM issues for banking clients and handling 50+ escalations daily.

India

Message

At CMS Info Systems, I handle ATM-related customer service operations for banking clients and coordinate with banks and internal teams to resolve incidents and service requests.

I resolved over 50 customer escalations per day and helped improve customer feedback processes to reduce complaints. I also supported new ATM projects and trained new customer service representatives on operational procedures and customer handling.

Previously, as a Customer Service Agent (Ground Staff – Oman Air) at Bhadra International – Chennai International Airport, I assisted passengers with check-in, boarding, baggage handling, and travel requirements.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Executive

CMS Info Systems

Jan 2021 - Sep 2026 (5 years 8 months)

Managed ATM-related customer service operations for multiple banking clients, coordinated with banks and internal teams to resolve incidents, and handled escalations. Resolved over 50 customer escalations per day and trained new representatives.

Customer Service ATM Operations Client Coordination Problem Solving Communication Skills Teamwork Microsoft Office Excel Operations Management Time Management

Customer Service Agent (Ground Staff – Oman Air)

Bhadra International

Jul 2019 - Aug 2020 (1 year 1 month)

Assisted passengers during check-in, boarding, baggage handling, and arrival/departure procedures. Coordinated with airline departments and managed special assistance requests.

Customer Service Communication Skills Problem Solving Teamwork Time Management