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Abhishek Kongari

@abhishekkongari

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Results-driven Application Support Engineer with cloud expertise.

India

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What I'm looking for

I am looking for a role that allows me to leverage my cloud expertise and problem-solving skills in a dynamic environment, with opportunities for growth and collaboration.

I am an Application Support Engineer with over 4 years of experience in troubleshooting complex network and application issues, primarily within the telecom and enterprise support domains. My expertise lies in cloud platforms, particularly AWS, where I have developed a strong command over various services including EC2, VPC, S3, and Load Balancers. I am known for my ability to analyze and diagnose performance issues, which has significantly improved system uptime and efficiency.

Throughout my career, I have authored internal guides that enhance team efficiency and have been recognized as a top performer in customer satisfaction scores for two consecutive years. My role as a System Analyst at Tomia Global has allowed me to resolve customer-reported issues promptly, minimizing downtime and ensuring seamless service delivery. I am passionate about cloud infrastructure and real-time problem-solving, and I am eager to contribute my skills to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

System Analyst

Current

Tomia Global

Sep 2021 - Present (3 years 9 months)

Resolved customer-reported application and network issues within SLAs, minimizing downtime and service disruption. Analyzed and diagnosed performance issues related to TCP/IP, GPRS, GSM, and 4G. Created detailed application troubleshooting documentation to support onboarding and training, and conducted proactive system health checks that improved uptime by 60%.

SLA Management TCP IP GPRS Documentation Zendesk

Technical Associate

IndiaFirst Robotics

Apr 2021 - Aug 2021 (4 months)

Provided L1/L2 support for custom applications and network infrastructure, ensuring timely delivery and minimal downtime across multiple projects. Collaborated with development and QA teams to debug software and deployment problems.

Infrastructure Debugging Project Delivery

Site Engineer

Arka Enterprises

Sep 2020 - Apr 2021 (7 months)

Managed installation and maintenance activities for telecom projects, ensuring smooth operations. Coordinated paperwork and client approvals for legal and compliance purposes.

Telecom Projects Installation Maintenance Compliance Project Management

Education

Degrees, certifications, and relevant coursework

Solapur University

Bachelor of Engineering, Electrical Engineering

Completed a Bachelor of Engineering degree with a focus on Electrical Engineering. Gained foundational knowledge in electrical systems and related principles.