Gaurav Barmase
@gauravbarmase
Detail-driven Technical Support Engineer with 3 years of experience.
What I'm looking for
I am a result-oriented Technical Support Engineer with over three years of experience in the field. My expertise lies in monitoring premium support alerts and performing log analysis to resolve HTTP/S traffic flow issues. I have a proven track record of delivering high-quality support to a global customer base, consistently exceeding SLA targets and ensuring customer satisfaction.
At Akamai Technologies, I have honed my skills in collaborating with cross-functional teams to resolve incidents quickly and efficiently. I take pride in mentoring new engineers, guiding them through technical questions and case escalations, while also refining internal processes. My commitment to excellence is reflected in my ability to manage a high volume of incoming alerts, achieving a resolution rate of over 95% within the required timeframe.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Akamai Technologies
Dec 2021 - Present (3 years 6 months)
Monitored premium support alerts and performed insightful log analysis to identify and resolve issues, collaborating with cross-functional teams to ensure efficient customer issue resolution. Successfully managed a high volume of incoming alerts with a 95%+ resolution rate, consistently exceeding SLA targets for first-response time by maintaining an average response of under 10 minutes.
Education
Degrees, certifications, and relevant coursework
Dr. Babasaheb Ambedkar Technological University
B.Tech, Electronics And Telecommunications
Completed a Bachelor of Technology degree with a focus on Electronics and Telecommunications. Gained foundational knowledge in electronic systems, communication principles, and related technologies.
Jyotiba Junior College
HSC, Science
Completed higher secondary education with a focus on Science. Developed a strong foundation in scientific principles and analytical thinking.
Jyotiba Madhyamik Vidyalaya
SSC, General Studies
Completed secondary school certificate education. Acquired fundamental knowledge across various subjects.
Availability
Location
Authorized to work in
Job categories
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