Open to opportunities

gokula krishnan

@gokulakrishnan2

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Customer-focused technical support specialist with L1/L2 remote troubleshooting expertise.

India

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What I'm looking for

I seek a customer-focused technical support role offering L1/L2 remote troubleshooting, growth, collaborative culture, and opportunities to resolve complex technical issues.

I am a dedicated technical support professional with hands-on experience in L1 and L2 customer support across antivirus, consumer electronics, and shipboard electrical systems.

I have delivered remote troubleshooting, installation, activation, and on-site coordination for both domestic and international customers, supporting regions including Tamil Nadu, Kerala, Mumbai, the U.S., and the U.K.

My background includes work as a Technical Support Executive for McAfee (Sutherland), L2 support at TCL Consumer Electronics, and practical electrical maintenance experience at L&T Shipyard and with the Indian Coast Guard on the VB-3 project.

I communicate fluently in Tamil, Malayalam, and English, and I focus on timely issue resolution, high customer satisfaction, and efficient coordination of technician visits and service requests.

Experience

Work history, roles, and key accomplishments

Technical Support Executive

Sutherland

Sep 2023 - Feb 2025 (1 year 5 months)

Provided L1 technical support for McAfee antivirus to U.S. and U.K. customers via calls and remote sessions, ensuring timely issue resolution and high customer satisfaction.

Antivirus Support Ticketing Windows OS Diagnostics

L2 Technical Support Executive

TCL Consumer Electronics

Dec 2021 - Jan 2023 (1 year 1 month)

Handled inbound L2 support for domestic customers, diagnosing and resolving electronic device issues, coordinating technician visits, and improving first-contact resolution.

L2 Customer Service Diagnostics Malayalam English Ticketing

Junior Electrician

L&T Shipyard

Jul 2020 - Feb 2021 (7 months)

Performed electrical maintenance and system support on ship projects including the VB-3 Vietnam Border Force coast guard vessel, contributing to development and on-board troubleshooting.

Electrical Maintenance Shipboard Systems Troubleshooting Client Communication Safety Procedures

Education

Degrees, certifications, and relevant coursework

AMET University

Bachelor of Engineering, Electrical and Electronics

2016 - 2020

Completed a Bachelor of Engineering in Electrical and Electronics Engineering with coursework focused on electrical systems and electronics from 06/2016 to 05/2020.