Robinson User

I am a dedicated technical and customer support professional with over three years of experience resolving complex issues and maintaining high satisfaction rates. I specialize in incident management, identity access (SailPoint), and multi-channel support via calls and chats.

At Tata Consultancy Services I manage SailPoint operations and handle Level 2 tickets, achieving a 98% customer satisfaction rate through prompt, accurate resolutions. Previously at Sutherland Global Services I served as an SME and trainer, driving advanced troubleshooting practices and sustaining a 97% satisfaction rate.

I graduated with a Bachelor of Commerce from Madras Christian College, where I combined academic achievement with community service in the National Service Scheme and practical project work such as improving hardware-store profitability by 20% through market analysis and sales-strategy recommendations.

I am customer-focused, strong in communication, time management, and training colleagues on technical best practices. I aim to bring efficient problem-solving, reliable remote-support skills, and a commitment to continuous improvement to my next role.