Suvetha Ranganathan
@suvetharanganathan
Technical support professional specializing in IT service desk and application support.
IndiaWhat I'm looking for
I am a technical support professional with two years of experience in IT service desk and application support, focused on resolving hardware, software, VPN, and Microsoft 365 issues. I bring hands-on experience with ServiceNow, remote support tools, and identity and access management.
At NTT DATA I provided L1/L2 support, managed incidents in ServiceNow, and collaborated with cross-functional teams to maintain customer satisfaction. I improved SLA adherence by 90% and reduced resolution time by 80% through proactive monitoring and streamlined workflows.
Previously, I supported users via phone, email, and chat at Galaxe Solution, performed IAM tasks with Active Directory, and used tools like Cisco AnyConnect, Genesys, MP360, and Remote Desktop. My internship at VVDN Technology added practical exposure to hardware/software integration and networking basics.
I hold a Bachelor of Engineering in Electronics and Communication and completed an IoT-based final-year project. I am seeking day-shift or WFH technical support roles in Salem or remote environments where I can continue improving incident resolution and customer experience.
Experience
Work history, roles, and key accomplishments
Helpdesk Associate
Ntt Data
Jan 2025 - Present (1 year 1 month)
Provide L1/L2 technical support for hardware, software, VPN, and Microsoft 365 issues; managed incidents in ServiceNow and improved SLA adherence by 90% while reducing resolution time by 80%.
Service Delivery Analyst
Galaxe Solution
Jan 2024 - Jan 2025 (1 year)
Handled multi-channel user support and application troubleshooting, performed Active Directory IAM tasks, and met productivity and SLA targets for the Cheetha client.
Technical Intern
Vvdn Technology
Jan 2023 - Dec 2023 (11 months)
Assisted in hardware and software integration, supported networking and device connectivity tasks, and contributed to cloud-based and embedded system activities.
Education
Degrees, certifications, and relevant coursework
Knowledge Institute of Technology
Bachelor of Engineering, Electronics and Communication Engineering
2019 - 2023
Grade: CGPA: 8.16
Completed a Bachelor of Engineering in Electronics and Communication Engineering with a final year project on an IoT-based borewell child rescue system.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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